Summary
Overview
Work History
Skills
Languages
Timeline
Generic

Jeovanis Gonzalez

Fort Lauderdale,FL

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Ambitious, career-focused job seeker, anxious to obtain an entry-level position to help launch career while achieving company goals.

Overview

2
2
years of professional experience

Work History

Reception Front Desk

XYZ Resort Lago Mar
Fort Lauderdale, FL
12.2021 - 06.2023
  • Greeted guests and customers in a professional manner.
  • Answered incoming calls and transferred them to the appropriate departments or personnel.
  • Managed the reception area, including keeping it clean and organized.
  • Provided customer service support to internal staff and external customers.
  • Responded to inquiries from both internal and external customers regarding procedures or services offered by the organization.
  • Processed payments using cash register accurately according to company policies.
  • Provided directions to visitors looking for specific locations within the building.
  • Greeted visitors entering establishment to determine nature and purpose of visit.

Locksmith Technician

Lockman Security
Fort Lauderdale, FL
01.2023 - 05.2023
  • Installed and repaired locks, door hardware and other security devices for commercial and residential customers.
  • Repaired, maintained and tested existing lock systems to ensure proper operation.
  • Replaced worn or broken parts in locksets, deadbolts, access control systems and other security devices.
  • Cut keys by code as well as by hand using a variety of machines.
  • Provided emergency lockout services when needed.
  • Responded to service calls in a timely manner while maintaining customer satisfaction standards.
  • Utilized various tools such as picks, tension wrenches and impressioning tools to open locked doors without damage.
  • Identified opportunities to upsell additional services or products to customers during service calls.
  • Operated tools and devices to open locks when no key was available.

Food Server

Soho Little Pool House Miami
Miami, FL
05.2023 - 11.2023
  • Greeted guests in a friendly and welcoming manner.
  • Prepared tables for meals by setting up items such as linens, silverware, and glassware.
  • Informed customers of daily specials and menu changes.
  • Took orders from customers accurately and delivered to kitchen staff promptly.
  • Brought food and beverages to the table in a timely manner.
  • Provided excellent customer service by anticipating needs, responding promptly to requests, and following up to ensure satisfaction.
  • Checked on customers during their meal to ensure they were satisfied with their dining experience.
  • Followed proper cash handling procedures when accepting payments from customers.
  • Communicated effectively with kitchen staff regarding order details, special requests, allergies.
  • Accurately calculated checks using POS system; processed payment transactions quickly and efficiently.
  • Provided exceptional service to high volume of daily customers.
  • Set up tables and counters to prepare dining and serving areas.
  • Reset tables between guests, refilled condiments and wiped down surfaces.
  • Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
  • Brewed coffee and distributed to guests.
  • Served food and beverages to patrons and confirmed complete orders.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Stocked service areas with supplies during slow periods.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Filled condiments and napkin containers during slack periods.
  • Set up tables in between patrons to reduce wait times.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.

Food Runner

Soho Beach House
Miami, FL
01.2024 - 04.2024
  • Assisted servers in setting up tables for guests.
  • Organized food orders and ensured accuracy of items served to customers.
  • Greeted and welcomed customers as they arrived at the restaurant.
  • Delivered food to guests in a timely manner while following safety protocols.
  • Informed servers of any special dietary needs or allergies communicated by customers.
  • Ensured that all orders were correct before leaving the kitchen area.
  • Provided assistance with clearing plates from tables after meals were completed.
  • Cleaned and sanitized work areas throughout shift including counter tops, floors, equipment.
  • Responded promptly to customer inquiries and requests for additional items or services.
  • Resolved customer complaints quickly and efficiently while adhering to company policies.
  • Double-checked meals placed in window against customer tickets for accuracy.
  • Memorized dining room floor plans and understood seat number system.
  • Assisted servers to optimize guest dining experience.
  • Removed dishes and glasses from tables or counters to take to kitchen for cleaning.
  • Observed tables to tend to guest needs and identify customer service opportunities.
  • Built and maintained relationships with regular customers by learning and remembering preferences.
  • Effectively multitasked within fast-paced environment.
  • Greeted guests with friendliness and professionalism.
  • Worked in close collaboration with team members to ensure customers received high-quality service.

Skills

  • Scheduling appointments
  • Basic accounting
  • Document Management
  • Initiative-taking

Languages

English
Professional
Spanish
Professional

Timeline

Food Runner

Soho Beach House
01.2024 - 04.2024

Food Server

Soho Little Pool House Miami
05.2023 - 11.2023

Locksmith Technician

Lockman Security
01.2023 - 05.2023

Reception Front Desk

XYZ Resort Lago Mar
12.2021 - 06.2023

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Jeovanis Gonzalez