Jeovanna Mobley
Morristown,NJ
Summary
Proven Pharmacy Technician and Hair Salon Assistant with a track record of enhancing workflow and client satisfaction at CVS Pharmacy. Specializes in medication dispensing and confidentiality, alongside exceptional customer service and team collaboration. Increased productivity and client loyalty through meticulous attention to detail and efficient problem-solving.
Overview
5
5
years of professional experience
Work History
Pharmacy Technician
CVS Pharmacy
06.2023 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Coordinated verification and filling of more than 300 daily prescriptions in high-volume CVS pharmacy environment.
Hair Salon Assistant
MK Salon
08.2019 - 01.2022
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Educated customers on products to maximize benefits.
- Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
- Increased salon revenue by upselling products and additional treatments during appointments.
- Recorded notes for future reference about customer preferences and services delivered.
- Resolved guest complaints about service or style.
- Cleaned and sanitized styling stations between clients, promoting a healthy environment for both staff and patrons.
- Prepared clients for hair cuts and styles with soothing shampoo work.
- Set appointments for approximately 20 clients per day.
Education
Cosmetology - Cosmetology Education
The Artistic Academy of Hair Design
Morris Plains, NJ08.2018
High School Diploma -
Morristown High School
Morristown, NJ06.2017
Skills
- Problem-solving skills
- Team Collaboration
- Confidentiality and HIPAA
- Workflow Optimization
- Medication Dispensing
- Insurance Billing
- Patient confidentiality
- Pharmacy Ethics
- Supply Restocking
- Pharmacy and customer records management
- Labeling Accuracy
Timeline
Pharmacy Technician
CVS Pharmacy
06.2023 - Current
Hair Salon Assistant
MK Salon
08.2019 - 01.2022
Cosmetology - Cosmetology Education
The Artistic Academy of Hair Design
High School Diploma -
Morristown High School