Alexandra Alvarez
Winchester,CA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
17
17
years of professional experience
Work History
Stay at Home Mom
Stay At Home Mom
Winchester, CA
04.2023 - Current
Estimating Coordinator/Receptionist Administrator
Prime Contracting
Temecula, CA
06.2022 - 04.2023
- Supported project managers throughout construction process by providing timely updates on budget tracking and change order management.
- Developed strong relationships with clients through clear communication channels and consistent follow-up on outstanding items.
- Used specialized software to create estimates quickly and accurately and make estimates easily understandable and shareable.
- Attended project meetings to provide updates and insights on projects.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled complaints and questions, and re-directed calls to other team members.
- Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
Operator
Aspire Answering Service
Menifee
05.2018 - 02.2019
- Contributed to a positive work environment by supporting team members in handling difficult calls or resolving complex issues.
- Maintained professionalism and courtesy while managing high call volumes during peak hours.
- Pleasantly greeted all callers and asked how to be of assistance.
- Managed emergency calls with professionalism and sensitivity, ensuring immediate response from appropriate personnel or authorities.
- Collected and verified telephone numbers, addresses, and proper spelling of names.
- Increased caller satisfaction with friendly, empathetic, and professional communication skills.
- Maintained accurate records of calls placed and received.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
HR Assistant
People Partners LLC
Temecula
01.2016 - 01.2017
- Documented human resources records and maintained confidentiality of sensitive personal information.
- Responded to inquiries by answering telephone calls, in-person questions and emails.
- Assisted in talent acquisition by conducting comprehensive job analyses and creating accurate job descriptions.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Answered and redirected incoming phone calls for office.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Scheduled and coordinated interviews between hiring managers and potential candidates.
Legal Receptionist
Pickford Law Office
Murrieta
10.2012 - 07.2015
- Handle customers effectively by identifying needs, quickly gaining trust, approaching complex situations, and resolving problems to maximize efficiency
- Streamlined appointment scheduling for attorneys, resulting in improved time management and increased productivity.
- Completed data entry of legal documents into electronic filing systems.
- Prioritized and handled multiple assignments and maintained firm commitment to deadlines.
- Scheduled and made appointments for attorney.
- Demonstrate proficiencies in telephone, e-mail, fax and front-desk reception.
- Demonstrated professionalism in handling confidential information, ensuring privacy for clients and the firm.
Stay at Home Mom
08.2010 - 01.2012
Human Resources Assistant/ Payroll
Wilson Creek Winery
Temecula
01.2009 - 07.2010
- Entered new hire information in the human resource system database
- Oversaw the human resource database
- Ensured that system records were accurately recorded and crosschecked
- Maintained various payroll records such as timecard sheets, automatic bank deposit authorizations, payroll journals and ledgers; makes required adjustments through established procedure
- Maintain and process payroll records and reports for accounting of salary/wages due, accruals, deductions and other payroll functions.
- Answered and redirected incoming phone calls for office.
- Responded to employee inquiries regarding benefits and other HR topics.
Receptionist
Wilson Creek Winery
Temecula
06.2008 - 12.2008
- Assisted in all areas of administrative work including data entry, receptionist duties, file organization, research and development
- Answered multiple phone lines, transferred calls to corresponding departments
- Directed visitors to appropriate departments.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Maintained confidentiality of information regarding clients and company.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
Child Care Aide
Temecula Valley Unified School District
Temecula
07.2007 - 05.2008
- Assist in the supervision of children during play to safeguard their health and safety
- Support child development staff in implementation of learning experiences provided for the children (such as preparing paints, helping children with their paint smocks, and labeling their art work)
- Assist in care and maintenance of classroom, equipment, supplies, and play yard.
- Administered first aid when necessary, maintaining proper documentation and communication with parents.
- Collaborated with fellow Child Care Aides to ensure smooth transitions between activities and routines.
- Managed behavioral issues in a calm, professional manner, utilizing effective behavior management techniques.
- Ensured cleanliness and organization of the childcare facility, adhering to health and safety regulations.
Education
Child Development -
Mt San Jacinto College
Menifee, CAHigh School Diploma -
Temecula Preparatory School
Temecula, CASkills
Friendly, Positive Attitude
Customer Service
Teamwork and Collaboration
Dependable and Responsible
Computer Skills
Organization and Time Management
Data entry proficiency
Call Routing
Documenting calls
Greeting customers
Front Desk Management
References
- Kim deAvila, 951-760-8070
- Hazel Young, 909-289-0932
Languages
Spanish
Native or Bilingual
Timeline
Stay at Home Mom
Stay At Home Mom
04.2023 - Current
Estimating Coordinator/Receptionist Administrator
Prime Contracting
06.2022 - 04.2023
Operator
Aspire Answering Service
05.2018 - 02.2019
HR Assistant
People Partners LLC
01.2016 - 01.2017
Legal Receptionist
Pickford Law Office
10.2012 - 07.2015
Stay at Home Mom
08.2010 - 01.2012
Human Resources Assistant/ Payroll
Wilson Creek Winery
01.2009 - 07.2010
Receptionist
Wilson Creek Winery
06.2008 - 12.2008
Child Care Aide
Temecula Valley Unified School District
07.2007 - 05.2008
Child Development -
Mt San Jacinto College
High School Diploma -
Temecula Preparatory School