Jephtey Marcelin
Sunrise,Florida
Summary
Proven Manager at Burger King and Customer Service Representative at Teleperformance, adept in critical thinking and active listening, significantly enhanced customer satisfaction and safety procedures. Skillfully managed team dynamics and customer disputes, leveraging strong communication skills and a focus on efficient service delivery. Achieved notable improvements in operational productivity and customer service metrics.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Teleperformance
01.2023 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
Manager
Burger King
07.2022 - 01.2023
- Maximized performance by monitoring daily activities and mentoring team members.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
Education
High School Diploma -
Piper High
8000 NW 44th St, Sunrise, FL 3335106-2022
Skills
- Customer service
- Active listening
- Critical thinking
- Ensuring patient safety and comfort during transport
- Communicating clearly with patients to provide reassurance
- Ability to lift ad assist patient with mobility challenges
- Comfortable working on your feet for extended periods
- Adhering to patient confidentiality
- Ability to manage time efficiently, handling multiple transport request in timely manner
- Monitoring patient condition during transport and reporting any concerns
- Ensuring transport paperwork and patient information is accurate
Languages
French
Native or Bilingual
Creole
Native or Bilingual
Timeline
Customer Service Representative
Teleperformance
01.2023 - Current
Manager
Burger King
07.2022 - 01.2023
High School Diploma -
Piper High