Jepssy Carolina Álvarez Gainza
Hialeah,FL
Summary
Dynamic, results-oriented professional with a strong focus on customer satisfaction and operational excellence, offering extensive experience in management and team leadership. Proven track record in overseeing daily operations, optimizing workflows, and delivering exceptional customer experiences within fast-paced environments. Adept at multitasking and solving complex problems while maintaining corporate service standards to support business growth and enhance operational efficiency. Committed to cultivating a collaborative team culture that drives performance and elevates service delivery to new heights.
Overview
6
6
years of professional experience
Work History
Manager
Palma Nails
01.2021 - 12.2025
- Developed and implemented operational policies and service standards, supporting high-volume operations serving 250+ clients per shift.
- Managed daily business operations including staff scheduling for 10–15 employees per shift, reservations, and service flow, reducing wait times by 25%.
- Trained, supervised, and onboarded staff while maintaining corporate standards, operational efficiency, and customer satisfaction.
- Improved marketing to attract new customers and promote business.
- Maintained professional, organized, and safe environment for employees and patrons.
Business Assistant
Yeisy Ramos Spa
09.2020 - 12.2020
- Compiled and analyzed daily sales reports totaling $10K–$15K to support management decision-making.
- Coordinated customer appointment scheduling through Versum, managing 30+ daily bookings.
- Managed business social media accounts, increasing customer engagement by 25%.
- Reviewed invoices, payment requests, and expense reimbursements prior to approval.
Administrator
Venezuelan Embassy
11.2019 - 09.2020
- Provided front-line customer service, managing 50+ daily calls and assisting with inquiries and requests.
- Assisted in administrative systems and workflow improvements, increasing efficiency by approximately 20%.
- Managed office supply inventory and vendor coordination for uninterrupted operations.
- Maintained personnel records and updated internal databases to support document management.
Education
Bachelor of Arts - Fashion Design
Instituto de Diseño Las Mercedes University
Caracas, Venezuela06.2019
Skills
- Office Productivity Tools
- Technical & Analytical Skills
- Effective team engagement
- Adaptability & Problem-Solving
- Communication & Team Leadership
- Business Operations Management
- Marketing & Customer Management
- Quality & Customer Experience Management
Languages
Spanish
Native or Bilingual
English
Limited Working
Timeline
Manager
Palma Nails
01.2021 - 12.2025
Business Assistant
Yeisy Ramos Spa
09.2020 - 12.2020
Administrator
Venezuelan Embassy
11.2019 - 09.2020
Bachelor of Arts - Fashion Design
Instituto de Diseño Las Mercedes University