Jequisha Madison
Customer Service Representative
Gretna,LA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
11
11
years of professional experience
Work History
Assistant Dean of Students
Langston Hughes Academy
06.2022 - 02.2023
- Working with other school leaders and staff in order to develop and maintain the culture of learning, support, and safety
- Demonstrated interest in customer by carefully listening for their key concerns and resolving their problems
- Certified CPI (Crisis Prevention Institute)
- Collaborated with the administration team to troubleshoot and find solution
- Analyzing data to determine team performance and student behavioral data
- Met with parents, guardians, administrators, and counselors to address and resolve students' behavioral issues, resulting in significant performance improvement
- Supervised coordinators and assisted with thereview of student requests for assistance.
- Oversaw regular assessment of goals and objectives of undergraduate academic affairs activities.
- Answering customer complains with quick solutions, ensuring customer satisfaction.
- Developed strategies to improve student behavior school-wide and help teachers better manage classroom environments.
Assistant Dean of Students
Firstline LiveOak
06.2018 - 05.2022
- Improved policies and procedures to maximize student safety and campus security.
- Built customer loyalty by placing follow-up calls for customers who reported concerns and issues.
- Communicated with other Charter schools administrators and school officials.
- Supervised coordinators and assisted with review of student requests for assistance.
- Collaborated with faculty, staff, and students to identify and address institutional challenges.
- Maintained students' files; performed data entry, scanning, printing and faxing documents as needed.
- Provided front office support; answering phone calls, providing information regarding the customer concern, and filing.
- Interpreted and applied academic standards to communicate complex policies and procedures to students, faculty, and other stakeholders.
- Interacted with customers by phone, email, or in person to provide information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Assistant Dean of Students
Samuel J. Green Charter School
06.2012 - 05.2018
- Responsible for academic recommendations that will support student behavioral programs.
- Managed student discipline issues via positive and proximal reinforcement.
- Daily communication with parents to provide updates on student behavior development throughout the school year.
- Provided timely and frequent feedback to students, fostering an environment of open communication and interest in discovery.
- Maintain accurate and current customer information data with manual forms processing and digital information updates.
- Give accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints.
- Coordinated collection and analysis of data related to student registration, course offerings, and enrollment processes.
- Interpreted and applied academic standards to communicate complex policies and procedures to students, faculty, and other stakeholders.
Receptionist Clerk
H&r Block
12.2016 - 04.2018
- Kept reception area clean and neat to give visitors positive first impression.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash transactions and maintained sales and payments records accurately.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Education
Care & Development of Young Children - Teacher Education
Delgado Community College
New Orleans, LAHigh School Diploma -
Fox Technical High School
San Antonio, TX05.2007
Skills
- Team Management
- Adaptability
- Conflict Resolution
- Time Management
- Strong Verbal Communication
- Positive Attitude
- Customer Service
- High-Volume Environments
- Administrative Skills
- Google Doc
- Schedule Management
- Spreadsheet Tracking
- Appointment Booking
- Process Payments
- Microsoft Outlook
Timeline
Assistant Dean of Students
Langston Hughes Academy
06.2022 - 02.2023
Assistant Dean of Students
Firstline LiveOak
06.2018 - 05.2022
Receptionist Clerk
H&r Block
12.2016 - 04.2018
Assistant Dean of Students
Samuel J. Green Charter School
06.2012 - 05.2018
Care & Development of Young Children - Teacher Education
Delgado Community College
High School Diploma -
Fox Technical High School
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