Jeray Martin

Chicago,IL

Summary

Skilled and passionate Technical Support Technician that maintains a wide-ranging IT skill set, including break/fix, hardware and software support, network security, virtualization, mobile OS support, troubleshooting, and more. Excelled within an experiential and project-based IT training program, and earned industry-aligned certifications. Recognized as a top-performing technician trainee who dedicated 25+ hours of extra study time after class each week.

Overview

years of professional experience

Work History

Technical Support Engineer Stage 2

Tek Experts

03.2023 - Current

Explained technical information in clear terms to promote better understanding for non-technical users.
Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
Provided guidance on installing and integrating new hardware components and software to remote clients.
Performed root cause analysis of reported issues to enact corrections.

Field Service Technician

Interblock Gaming

07.2022 - 01.2023

Conduct routine Preventative Maintenance.

Conduct product installations at customer sites.

Troubleshoot hardware/software/network issues.

Track time for travel & service activity.

Resolve field service tickets via ticketing system.

Skills

Hardware and software installation
Azure Active Directory
Ticketing Systems
Microsoft Office
Multimeter
Linux, MacOS, Windows 7,8,10
Virtualization & Cloud Computing

Command Line Tools
Network Security
User Management
Coding Fundamentals
Troubleshooting Theory
Mobile OS Support
User Management

Accomplishments

JobWorks Education & Training Systems – Fort Wayne, IN 2021

TechWorks – Experiential and Project-Based IT Support Training Initiative

Excelled within an intensive 250+ hour training program that builds relevant and immediately applicable IT support skills through a wide ranging and innovative curriculum
Received one-on-one mentorship from an expert IT professional and tech entrepreneur who has more than 15 years of technology support experience
Earned 3 industry-aligned certifications, including CompTIA IT Fundamentals, CompTIA A+, and IBTA Business Communications
Immersed in and acclimated to a results-driven and customer-focused organizational culture, which includes high performance expectations, rigorous standards, and a team-based approach
Absorbed a wide ranging and relevant IT support curriculum, including break/fix, hardware installs and repair, OS support & installation, networking, security, mobile devices, virtualization and more
Recognized as a top-performing technician trainee who maintained a near perfect attendance and punctuality record, and passionately dedicated 25+ hours of extra study time after class each week
Currently employed by Tek Expert, a certified vendor for Microsoft. Troubleshooting problems with Microsoft desktop and web applications daily and constantly learning new things.

Timeline