Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Hi, I’m
Jera Kerr
Customer Service Representative
Albemarle,NC
Summary
Overview
17
years of professional experience
Work History
Uwharrie Bank
Customer Service Representative, Teller II
10.2016 - Current
Job overview
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Processed customer transactions promptly, minimizing wait times.
- Provided primary customer support to internal and external customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Educated customers on use of banking website and mobile apps.
- Handled customer inquiries and suggestions courteously and professionally.
- Processed customer service orders promptly to increase customer satisfaction.
- Responded to customer requests for products, services, and company information.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Lowes Home Improvement
Plumbing Sales Specialist
12.2013 - 10.2016
Job overview
- Engaged directly with contractors, plumbers, builders and other key individuals in effort to promote business opportunities.
- Built lasting client relationships through effective communication and prompt issue resolution talents.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Recommended plumbing products that would fulfill customer requirements.
- Recommended complementary purchases to customers, increasing revenue.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Developed strong rapport with customers and created positive impression of business.
J C Penny
Sales Associate
02.2012 - 05.2014
Job overview
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Engaged with customers to build rapport and loyalty.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Contributed to team objectives in fast-paced collaborative environment.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Answered customer questions about sizing, accessories, and merchandise care.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Future Cellular
Receptionist/Sales Supervisor
06.2006 - 05.2010
Job overview
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Analyzed sales data to set quotas and assess potential areas of growth.
- Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
- Handled assignments independently with good judgement and critical thinking skills.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Handled cash transactions and maintained sales and payments records accurately.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Corresponded with clients through email, telephone, or postal mail.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Resolved customer problems and complaints.
- Constructed displays and signs to promote specified products and sales promotions.
Education
North Stanly High SchoolAlbemarle, NC
High School Diploma
06.2007
University Overview
Skills
- Administrative Support
- Sales and Upselling
- Professional Telephone Demeanor
- Strong Analytical and Problem-Solving Skills
- Customer Consulting
- Sales Expertise
- Customer Data Confidentiality
- Customer Relations
- Microsoft PowerPoint
- Microsoft Outlook
- Microsoft Word
- Microsoft Internet Explorer
Timeline
Customer Service Representative, Teller II
Uwharrie Bank
10.2016 - Current
Plumbing Sales Specialist
Lowes Home Improvement
12.2013 - 10.2016
Sales Associate
J C Penny
02.2012 - 05.2014
Receptionist/Sales Supervisor
Future Cellular
06.2006 - 05.2010
North Stanly High School
High School Diploma
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