Jeradine T. Clarke
Hollywood,USA
Summary
Experienced professional with strong background in technical support analysis. Exceptional troubleshooting abilities, effective communication skills, and proven track record of providing timely resolutions. Adept at identifying and resolving complex technical issues, ensuring seamless operations and customer satisfaction. Committed to delivering top-notch support and contributing to success of team.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Event Representative Specialist
2020 Companies
10.2024 - 12.2024
- Set up event facilities and equipment, cleaned areas, and organized supplies.
- Welcomed guests to events, checked invitations, and oversaw proper seating.
- Performed post-event tasks such as breaking down areas, removing trash, and cleaning facilities.
- Provided exceptional customer service to all guests and escalated concerns where needed.
Fraud Application Specialist
Bank of America
10.2023 - 01.2024
- Collaborated with business owners, vendors, and other team members to evaluate and recommend solutions to complex problems and requests.
Client Tech Analyst
Broward Health Corporate
03.2020 - 05.2020
- Supported technology design, testing and execution by providing research-based product and process knowledge.
- Oversaw technology services delivery, consulting with relevant personnel to assist with migration and troubleshooting.
- Provided technical and functional recommendations based on project requirements.
- Promptly resolved technical issues for staff to minimize downtime.
- Created end user report to extract data from ERP system within specified parameters.
- Identified system issues and recommended changes to close system holes.
Windows 10 Deploy Tech
Royal Caribbean Cruise Line
09.2019 - 10.2019
- Used ticketing systems to manage and process support actions and requests.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Installed and configured operating systems and applications.
- Monitored system performance to identify potential issues.
- Installed, configured and maintained computer systems and network connections.
Deployment Analyst
Crowley Port Everglades
08.2019 - 08.2019
- Configured hardware, devices, and software to set up work stations for employees.
- Configured and tested new software and hardware.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Installed, configured and maintained computer systems and network connections.
Technical Support Analyst
UTC/OTIS
01.2018 - 01.2019
- Prepared technical responses to requests for quotes, assigning costs, timeframes, and alternative solutions.
- Used ticketing systems to manage and process support actions and requests.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Undertook technical maintenance of various database systems.
- Managed high levels of call flow and responded to technical support needs.
- Patched software and installed new versions to eliminate security problems and protect data.
- Offered remote support for cloud-based and web-based clients via phone, email, and chat.
- Resolved issues with systems, hardware and telephones quickly and accurately.
- Installed and configured operating systems and applications.
Information Technology Coordinator
AECOM
09.2014 - 03.2017
- Installed new hardware and oversaw maintenance of existing hardware to provide support for users.
- Provided ongoing staff training on new innovations to integrate innovations into instruction and administration.
- Created server accounts to manage network resources.
- Maintained active inventory of hardware and software licenses .
- Resolved wireless LAN and WAN connectivity issues to alleviate downtime.
- Supported [Number] teachers in implementing various educational strategies to create conducive learning environment.
Desktop Support Engineer
Phoenix Insurance Company
12.2013 - 08.2014
- Configured hardware, devices, and software to set up work stations for employees.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
- Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations.
Desktop Support Technician
Saint Francis Hospital
04.2013 - 11.2013
- Identified negative hardware performance trends and common issues afflicting systems, reporting findings for remediation.
- Collaborated with business partners and internal stakeholders to optimize scheduling of repair and upgrade jobs, minimizing resource availability disruptions.
- Worked with various systems, software, and peripherals, and various types of games.
- Purchased, setup and installed new computers.
IT Support Technician
CHEMTURA
07.2013 - 09.2013
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and [Type].
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
- Helped streamline repair processes and update procedures for support action consistency.
- Configured and tested new software and hardware.
Helpdesk Support Analyst
Hartford Insurance Group
11.2011 - 01.2012
- Managed customers' expectations of support and technology functionality in order to provide positive user experience.
- Used ticketing systems to manage and process support actions and requests.
- Provided basic end-user troubleshooting and desktop support.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
End User Support Specialist:
MASS MUTUAL INSURANCE
08.2011 - 12.2011
- Maintained master RMS list of users across various platforms, and direct and remote access points.
- Continuously checked userdata, use logins, and file permissions to monitor data safety and end-user efficiency.
- Installed, configured and maintained computer systems and network connections.
- Developed and implemented preventive maintenance procedures.
Education
Bachelor of Science - Management Information Systems
Central Connecticut State University
New Britain, CT05-2008
Skills
- Cross-functional coordination
- Marketing
- Brand representation
- Exceptional communication
Certification
Windows 11
Windows 10
Languages
English
Native or Bilingual
Interests
- Enjoy participating in tennis for overall physical and mental well-being
- I enjoy helping others and giving back to the community
- I like working with my hands and fixing things
- Avid Reader
- Artificial Intelligence (AI) and Machine Learning
Timeline
Event Representative Specialist
2020 Companies
10.2024 - 12.2024
Fraud Application Specialist
Bank of America
10.2023 - 01.2024
Client Tech Analyst
Broward Health Corporate
03.2020 - 05.2020
Windows 10 Deploy Tech
Royal Caribbean Cruise Line
09.2019 - 10.2019
Deployment Analyst
Crowley Port Everglades
08.2019 - 08.2019
Technical Support Analyst
UTC/OTIS
01.2018 - 01.2019
Information Technology Coordinator
AECOM
09.2014 - 03.2017
Desktop Support Engineer
Phoenix Insurance Company
12.2013 - 08.2014
IT Support Technician
CHEMTURA
07.2013 - 09.2013
Desktop Support Technician
Saint Francis Hospital
04.2013 - 11.2013
Helpdesk Support Analyst
Hartford Insurance Group
11.2011 - 01.2012
End User Support Specialist:
MASS MUTUAL INSURANCE
08.2011 - 12.2011
Bachelor of Science - Management Information Systems
Central Connecticut State University
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