Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
GeneralManager

Jerald Cobb

Retail Sales Customer Service/ Manager
Jerome,MO

Summary

Dynamic retail professional with extensive experience at Wal-Mart Stores INC, excelling in team leadership and customer service. Proven track record in inventory management and enhancing customer satisfaction through effective problem-solving. Skilled in cash handling and relationship building, consistently achieving operational goals while fostering a positive shopping environment.

Overview

2020
2020
years of professional experience

Work History

Department Manager ( Pets )

Wal-Mart Stores INC

Included Live Pets all the extra ( Fish, Birds , and Hamsters )

Ordering Pet food supplies and the extra supplies to feed to keep the live animals alive and Healthy to sell ,

  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.

Sales Associate, Retail Sales Support Manager

Wal-Mart Stores INC.. 0195, 2856, 1120, 0325
08.1984 - 08.2019

I started working at Wal-Mart in Excelsior Springs, Missouri in 1984 the very first week i worked over nights stocking shelves

at the end of my first i was asked if i would like to work on the day shift, and i course i did , so I worked as the morning day stockman for Five Years .

Next I worked as a sales Floor associate for the next year or two , thar also included cashier duties .

  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

Education

General Studies

Richmond High School
Richmond, Missouri
05-1984

Skills

  • Team leadership
  • Team supervision
  • Customer service
  • Problem-solving
  • Reliability and punctuality
  • Customer satisfaction
  • Patience and composure
  • Cash handling
  • Customer relationship management (CRM)
  • Up-selling techniques
  • Data entry proficiency
  • Retail merchandising
  • Product merchandising
  • Drawer management
  • Product recommendations
  • Financial shortage analysis
  • Account management
  • Time management
  • Attention to detail
  • Multitasking and organization
  • Adaptability and flexibility
  • Phone etiquette
  • Conflict resolution
  • Quality assurance
  • Basic math
  • Cultural awareness
  • Stress management
  • Positive and professional
  • Calm demeanor
  • Telephone management
  • Lot maintenance
  • Check processing
  • Order coordination
  • Cross-selling
  • Financial overage analysis
  • Plan-o-gram implementation
  • Point-of-sale system
  • Customer assistance
  • Reliable and responsible
  • Honest and dependable
  • Adaptable and flexible
  • Cleaning and sanitizing
  • Team collaboration
  • Active listening
  • Cooperative attitude
  • Creative thinking
  • Customer relations
  • Cash handling and management
  • Order taking
  • Relationship building
  • Issue resolution
  • Basic mathematics
  • Cash register systems
  • Product restocking
  • Cash register operations
  • Employee training
  • Customer transactions
  • Training and mentoring
  • Inventory stocking
  • Refunds and exchanges
  • Service minded
  • Work task prioritization
  • Cash drawer balancing
  • Policies and procedures
  • Coin and currency counting
  • Retail operations
  • Price verification
  • Return and exchange processing
  • Drawer balancing
  • Credits and refunds
  • Store merchandise stocking

Accomplishments

  • Supervised team of evening staff members.
  • I was also a Key carrying Support Manager that was responsible for Closing the store and Opening the store. sometimes mutable e times a week.
  • Making Sure The The Store Was Picked Up Things Were Straighten Up So It Would Look Good The Next Mornings


Interests

Hobbies have included Camping , Canoeing and Kayaking, in the Missouri Ozarks

I had always enjoyed technology and communication field

I have also enjoyed Culinary and Food Presentation and Love Eating Great Food

  • Outdoor Recreation
  • Enjoy hobbies that combine physical activity with outdoor exploration

Timeline

Sales Associate, Retail Sales Support Manager

Wal-Mart Stores INC.. 0195, 2856, 1120, 0325
08.1984 - 08.2019

Department Manager ( Pets )

Wal-Mart Stores INC

General Studies

Richmond High School
Jerald CobbRetail Sales Customer Service/ Manager