Dynamic retail professional with extensive experience at Wal-Mart Stores INC, excelling in team leadership and customer service. Proven track record in inventory management and enhancing customer satisfaction through effective problem-solving. Skilled in cash handling and relationship building, consistently achieving operational goals while fostering a positive shopping environment.
Overview
2020
2020
years of professional experience
Work History
Department Manager ( Pets )
Wal-Mart Stores INC
Included Live Pets all the extra ( Fish, Birds , and Hamsters )
Ordering Pet food supplies and the extra supplies to feed to keep the live animals alive and Healthy to sell ,
Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
Sales Associate, Retail Sales Support Manager
Wal-Mart Stores INC.. 0195, 2856, 1120, 0325
08.1984 - 08.2019
I started working at Wal-Mart in Excelsior Springs, Missouri in 1984 the very first week i worked over nights stocking shelves
at the end of my first i was asked if i would like to work on the day shift, and i course i did , so I worked as the morning day stockman for Five Years .
Next I worked as a sales Floor associate for the next year or two , thar also included cashier duties .
Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Education
General Studies
Richmond High School
Richmond, Missouri
05-1984
Skills
Team leadership
Team supervision
Customer service
Problem-solving
Reliability and punctuality
Customer satisfaction
Patience and composure
Cash handling
Customer relationship management (CRM)
Up-selling techniques
Data entry proficiency
Retail merchandising
Product merchandising
Drawer management
Product recommendations
Financial shortage analysis
Account management
Time management
Attention to detail
Multitasking and organization
Adaptability and flexibility
Phone etiquette
Conflict resolution
Quality assurance
Basic math
Cultural awareness
Stress management
Positive and professional
Calm demeanor
Telephone management
Lot maintenance
Check processing
Order coordination
Cross-selling
Financial overage analysis
Plan-o-gram implementation
Point-of-sale system
Customer assistance
Reliable and responsible
Honest and dependable
Adaptable and flexible
Cleaning and sanitizing
Team collaboration
Active listening
Cooperative attitude
Creative thinking
Customer relations
Cash handling and management
Order taking
Relationship building
Issue resolution
Basic mathematics
Cash register systems
Product restocking
Cash register operations
Employee training
Customer transactions
Training and mentoring
Inventory stocking
Refunds and exchanges
Service minded
Work task prioritization
Cash drawer balancing
Policies and procedures
Coin and currency counting
Retail operations
Price verification
Return and exchange processing
Drawer balancing
Credits and refunds
Store merchandise stocking
Accomplishments
Supervised team of evening staff members.
I was also a Key carrying Support Manager that was responsible for Closing the store and Opening the store. sometimes mutable e times a week.
Making Sure The The Store Was Picked Up Things Were Straighten Up So It Would Look Good The Next Mornings
Interests
Hobbies have included Camping , Canoeing and Kayaking, in the Missouri Ozarks
I had always enjoyed technology and communication field
I have also enjoyed Culinary and Food Presentation and Love Eating Great Food
Outdoor Recreation
Enjoy hobbies that combine physical activity with outdoor exploration