Jerald Ford
Evansville,IN
Summary
Restore system functionality by quickly assessing and resolving diverse hardware and software problems. Good troubleshooting, diagnostic and repair skills combined with strong attention to detail and systematic approach. Proficient in Autocad and Excel.
Capable technicion experienced in helping all users correct problems with computer systems, mobile devices and peripheral equipment. Knowledgeable about usability and security concerns. Skilled at working alone to investigate and fix problems.
Accomplished technicion with over 20 years of information technology support experience and expertise in computer, network and printing equipment. Exceptional abilities in software install and troubleshooting. Able to work quickly and patiently with end-users in remote and desk-side environments to resolve issues.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Field Service Engineer
Alpha Laser Imaging
Evansville, Indiana
11.2024 - Current
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Technical Print Lead
Infosys
Evansville, IN
03.2021 - 08.2024
- Provided technical support to other technicians in the department when printer related issues happened at branched they supported.
- Worked with HP with ordering printers and assigning field technicians for service issues as well as coordinating printer install and refresh for new installs and printer fleet update.
- Worked with security teams to update and clear security vulnerabilities and verify firmware and software were updated to most current versions.
- Work with and maintain HP Webjet Admin and DCC applications to monitor and update printer fleet.
- Configure and deploy new laptop computers for users throughout the clients footprint and troubleshoot and repair computer related issues the users had.
- Created and maintained automated printers for services such as COLA, Laserpro and CBS so that automated print jobs for loan documents printed when and where they were needed.
- Traveled to branch and office locations when needed to perform in person printer uodate and repair.
Level 2 Technician
Matrix Integration
Jasper, IN
03.2012 - 09.2020
- Advised customers and users regarding required maintenance practices of diverse software systems for OEM warranty requirements and industry best practices.
- Assisted end-users with software and hardware troubleshooting to determine causes of system malfunction.
- Removed malware and viruses from laptops and desktop systems using specialized software.
- Configured new employee work stations, including all hardware, software and peripheral devices.
- Installed and configured printers and scanners, resetting default device passwords to prevent cyber attacks.
- Set up new desktop systems and configured laptops for incoming employees, loading required software and server permissions.
- Maintained inventory of IT supplies by checking and documenting levels regularly.
- Disassembled computer systems to troubleshoot and resolve hardware issues.
A+ Computer Technician
Automated Office Systems
Evansville, IN
02.2006 - 03.2012
- Delivered new configured computers and printing equipment to customer locations and set systems up for customer use.
- Performed site evaluations for network installs, customer surveys and team audits.
- Installed network cabling for new customer networks using Cat5, Cat6a and fiber optic cabling as well as complete testing and labeling of new systems.
- Sold and installed new wide format printing systems as well as service to maintain the new printing systems.
- Attended trade shows as a vendor to highlight new technology for customers and to provide a sales platform for new customers and existing customers.
- Services customers existing and new printing equipment.
Copier Service Technician
Wilson Office Supply Company Inc.
Paducah, KY
07.2003 - 10.2004
- Operated diverse range of mechanical and manual servicing equipment.
- Assessed and identified issues and quickly resolved to restore functionality.
- Developed preventive maintenance procedures and schedules for all on-site equipment.
- Streamlined preventive maintenance repair processes to ensure timely completion.
- Mentored new employees on equipment operation and maintenance.
- Provided information to customers regarding repair or service options.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Copier Service Technician
The Lang Company
Evansville, IN
09.1997 - 04.2003
- Installed new Minolta printing systems and components according to service orders and manufacturer instructions.
- Operated diverse range of mechanical and manual servicing equipment.
- Serviced and repaired Minolta equipment according to manufacturer guidelines.
- Developed preventive maintenance procedures and schedules for all on-site equipment.
- Repaired printing equipment in industrial and office environments.
- Provided information to customers regarding repair or service options.
- Assisted maintenance team with completion of preventive maintenance and unscheduled service needs.
- Improved customer satisfaction by finding creative solutions to problems.
- Worked with vendors to improve and implement systems upgrades to printing devices as well and network solutions for data gathering from large networks of printing devices.
Education
Associate of Science - Imformation Technology - Computer Repair
ITT Technical Institute - Evansville Indiana
Evansville, IN04-1994
Skills
- LAN aptitude
- Call center experience
- Troubleshooting proficiency
- Software upgrades
- Hardware configuration
- Service desk support
- Computer maintenance
- Hardware diagnosis
- Autocad expert
- Hardware upgrades
- Equipment repair
- Application installations
- Technical troubleshooting
- Customer service
- RFI Scanners
- MS Office
- Machine Operation
- Engineering Documentation
- CAD Software
Accomplishments
As a computer and printing technicion I worked with a diverse customer base and gained their trust and respect by delivering quality and timely repeir and customer service in a timely maner and made sure to address all concerns and issues to provide the best solution for the customer.
Certification
- CompTIA Network+
- CompTIA Security+
- CompTIA A+ Technician
- CompTIA PDA+ Technician
- Cisco Certified Network Associate (CCNA)
- Bicsi Technician - Network and cabling
Timeline
Field Service Engineer
Alpha Laser Imaging
11.2024 - Current
Technical Print Lead
Infosys
03.2021 - 08.2024
Level 2 Technician
Matrix Integration
03.2012 - 09.2020
A+ Computer Technician
Automated Office Systems
02.2006 - 03.2012
Copier Service Technician
Wilson Office Supply Company Inc.
07.2003 - 10.2004
Copier Service Technician
The Lang Company
09.1997 - 04.2003
Associate of Science - Imformation Technology - Computer Repair
ITT Technical Institute - Evansville Indiana