Jerald Jackson
Flagstaff,AZ
Summary
Dynamic leader with a proven track record at Arizona Metal Roofing, LLC, and Tooh Dineh Industries, Inc., excelling in operations management and customer relations. Spearheaded initiatives that significantly increased productivity and customer satisfaction. Skilled in project management and team leadership, adept at driving growth and streamlining business processes for peak efficiency.
Talented Owner with excellent marketing, customer service and facility oversight skills and more than 15 years of experience. Highly effective and comfortable working with people at all levels in organization.
Overview
25
25
years of professional experience
Work History
Owner
Arizona Metal Roofing, LLC
11.2023 - Current
- Manage day-to-day business operations.
- Developed and maintained strong relationships with customers, resulting in repeat business and referrals.
- Oversee daily operations, ensuring all tasks are completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Production Manager
Tooh Dineh Industries, Inc.
03.2011 - 11.2021
- Resolved issues quickly to maintain productivity goals.
- Managed multiple projects concurrently, ensuring timely completion and meeting budget constraints.
- Increased overall productivity by identifying bottlenecks in the production process and proposing effective solutions.
- Oversaw quality control efforts, maintaining strict adherence to industry standards and regulatory requirements while achieving high levels of customer satisfaction.
- Sourced materials to keep up with production goals and meet customer demands.
- Delivered direct feedback to senior management regarding project visibility and status.
- Estimated labor requirements to support anticipated workload.
- Coordinated with sales and marketing departments to align production schedules with demand forecasts, maximizing both efficiency and customer satisfaction.
Production Supervisor
Tooh Dineh Industries, Inc.
03.2011 - 11.2016
- Resolved issues quickly to maintain productivity goals.
- Managed team of [Number] production associates, overseeing productive production processes and meeting all deadlines.
- Evaluated existing production processes and identified areas for improvement.
- Consistently met or exceeded production targets while maintaining strict quality standards, resulting in increased customer satisfaction.
- Coordinated with other departments to maintain smooth and efficient product flow.
- Established clear priorities and production quality standards.
- Mentored team members through regular feedback and performance evaluations, leading to professional growth and skill development.
Supervisor
Flagstaff Roofing
04.2000 - 03.2011
- Oversaw daily operations of the projects, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
Education
Associate of Arts - Computer Science/ Electronics
Hi-Tech Institute
Phoenix, AZ05-1997
High School Diploma -
Holbrook High School
Holbrook, AZ05-1994
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Project management
- Operations management
- Business management
- Business planning
- Project estimating
- Staff management
- Team oversight
- Staff hiring
- Business launch
- Negotiation
- Sales leadership
- Bidding processes
- Labor relations
- Growth strategy implementation
- Hiring and staffing
- Decision-making
- Team leadership
- Scheduling
- Business leadership
- Operations oversight
Timeline
Owner
Arizona Metal Roofing, LLC
11.2023 - Current
Production Manager
Tooh Dineh Industries, Inc.
03.2011 - 11.2021
Production Supervisor
Tooh Dineh Industries, Inc.
03.2011 - 11.2016
Supervisor
Flagstaff Roofing
04.2000 - 03.2011
Associate of Arts - Computer Science/ Electronics
Hi-Tech Institute
High School Diploma -
Holbrook High School
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