Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

JERALD JAMES

Chesterfield Township,MI

Summary

Experienced labor relations professional with a strong focus on fostering team collaboration and achieving results. Proven ability to navigate complex negotiations, resolve conflicts, and implement effective labor strategies. Adept at adapting to changing needs and ensuring compliance with labor laws and organizational policies. Known for reliability, effective communication, and strategic problem-solving. Extensive experience in labor relations management, including negotiating contracts and resolving disputes. Strategic negotiation skills to build cooperative relationships and ensure fair outcomes. Track record of effective conflict resolution and fostering positive workplace environments. Experienced in resolving workplace conflicts and ensuring compliance with labor regulations. Strong interpersonal and negotiation skills to maintain a positive and productive work environment. Knowledge of best practices in employee engagement and retention strategies, ensuring a supportive and efficient workplace. Dedicated Labor Advocate with over twenty-five years of experience, skilled in assisting with collective bargaining, resolving conflicts, mediating talks, persuasive negotiation, talented organization, and complex problem-solving.

Overview

29
29
years of professional experience

Work History

Deputy Executive Director

Michigan Association of Police
02.2022 - Current
  • Enhanced organizational efficiency by streamlining processes and implementing innovative strategies.
  • Increased employee satisfaction with the implementation of new training programs and mentorship opportunities.
  • Demonstrated excellent crisis management skills during challenging situations, resolving issues promptly while maintaining professionalism at all times.
  • Monitored compliance with laws and regulations to protect organization from legal liabilities and penalties.
  • Represented organization to local public by giving presentations and speeches and participating in community events.
  • Developed comprehensive collective bargaining agreements for improved working conditions and employee satisfaction.
  • Participated in contract negotiations leading to mutually beneficial agreements between employers and union representatives.
  • Evaluated the effectiveness of current labor relations strategies by analyzing trends and recommending improvements when necessary.
  • Maintained detailed records of labor relations activities to support decision-making processes during negotiations.
  • Assisted human resources department in developing policies that aligned with both organizational goals and legal requirements.
  • Monitored changes in labor laws to ensure ongoing compliance with relevant regulations affecting company operations.
  • Advised management on best practices in employee relations, fostering a positive work environment.
  • Provided guidance on interpretation and application of collective bargaining agreements to prevent misunderstandings or violations.
  • Negotiated successful settlements of disputes through mediation, arbitration, or other alternative dispute resolution methods.
  • Managed multiple complex cases simultaneously while maintaining a high level of professionalism under tight deadlines.
  • Strengthened labor-management relationships by effectively addressing grievances and resolving disputes.
  • Collaborated with legal counsel to ensure compliance with federal, state, and local labor laws.
  • Provided subject matter expertise during organizational restructuring efforts, ensuring minimal disruption to employee morale and productivity.
  • Conducted thorough investigations of workplace complaints, ensuring fair treatment for all parties involved.
  • Streamlined grievance procedures resulting in quicker resolutions and increased trust between labor and management.
  • Reduced potential conflicts with proactive communication between management and employees.
  • Facilitated training sessions on topics related to labor relations such as workplace harassment prevention or navigating difficult conversations.
  • Promoted harmonious working climate to boost morale and productivity.
  • Answered management and employee questions, interpreted contracts and resolved issues.
  • Devised robust training programs to strengthen investigatory skills, legal understanding, and motivational strategies.
  • Developed performance metrics and dashboard interfaces to keep track of internal benchmarking and progress against goals.
  • Completed in-depth investigations into issues pertaining to discipline and grievance management and recommended strategies.
  • Participated in labor-management meetings to discuss labor issues.
  • Provided expertise on labor and employment laws to help employers make more effective decisions.
  • Mediated discussions between employer and employee representatives in attempt to reconcile differences.
  • Reduced grievances and arbitration needs by educating frontline managers on techniques for enhancing interactions between labor and leadership.
  • Negotiated collective bargaining agreements.
  • Oversaw investigations into discrimination, sexual harassment or other workplace claims.
  • Interpreted and advised on labor relations policies and previously negotiated agreements.

Labor Relations Specialist

Michigan Association of Police
03.2015 - 02.2022
  • Developed comprehensive collective bargaining agreements for improved working conditions and employee satisfaction.
  • Participated in contract negotiations leading to mutually beneficial agreements between employers and union representatives.
  • Monitored changes in labor laws to ensure ongoing compliance with relevant regulations affecting company operations.
  • Provided guidance on interpretation and application of collective bargaining agreements to prevent misunderstandings or violations.
  • Negotiated successful settlements of disputes through mediation, arbitration, or other alternative dispute resolution methods.
  • Strengthened labor-management relationships by effectively addressing grievances and resolving disputes.
  • Collaborated with legal counsel to ensure compliance with federal, state, and local labor laws.
  • Conducted thorough investigations of workplace complaints, ensuring fair treatment for all parties involved.
  • Answered management and employee questions, interpreted contracts and resolved issues.
  • Completed in-depth investigations into issues pertaining to discipline and grievance management and recommended strategies.
  • Participated in labor-management meetings to discuss labor issues.
  • Mediated discussions between employer and employee representatives in attempt to reconcile differences.
  • Negotiated collective bargaining agreements.
  • Interpreted and advised on labor relations policies and previously negotiated agreements.
  • Spearheaded negotiation of union contracts as Union representative.

EMS Supervisor

Detroit Fire Department/EMS Division
02.2014 - 08.2016
  • Improved patient care quality by providing guidance and supervision to emergency medical services personnel.
  • Recognized medical emergencies and made reasonable and acceptable differential diagnoses.
  • Served as a liaison between the EMS department and other healthcare providers, facilitating seamless care transitions for patients in need of advanced treatment options or specialized care facilities.
  • Maximized team efficiency by employing effective delegation techniques, assigning tasks based on individual strengths and skill sets.
  • Coordinated coverage schedules for multiple shifts while ensuring adequate staffing levels were maintained at all times.
  • Provided and directed Advanced Life Support to ill and injured people utilizing basic and advanced abilities and techniques.
  • Communicated with physician to relay patient condition and obtain orders for treatment.
  • Mentored junior EMS personnel, fostering a supportive learning environment that encouraged professional growth and advancement opportunities.
  • Conducted thorough incident reviews, identifying areas for improvement and implementing corrective actions as needed.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.

Superintendent EMS Division

City of Detroit Fire Department
02.2010 - 02.2014
  • Coordinated coverage schedules for multiple shifts while ensuring adequate staffing levels were maintained at all times.
  • Maintained accurate records of employee performance evaluations, certifications, licensure requirements, and continuing education hours.
  • Managed budgetary responsibilities, including purchasing equipment, maintaining inventory levels, and forecasting future needs.
  • Optimized resource allocation by analyzing call volume data and adjusting staffing levels accordingly.
  • Developed strong partnerships with local hospitals, law enforcement agencies, and fire departments to enhance collaborative efforts during emergencies.
  • Implemented new technologies to improve overall operational efficiency within the EMS department.
  • Maximized team efficiency by employing effective delegation techniques, assigning tasks based on individual strengths and skill sets.
  • Led multi-agency training exercises to test preparedness for large-scale disasters or mass-casualty situations.
  • Reduced response times for critical incidents by implementing effective dispatching strategies.
  • Increased staff retention rates through the development of comprehensive training programs and support resources.
  • Facilitated community outreach initiatives to increase public awareness of available emergency medical services resources and capabilities.
  • Enhanced emergency response efficiency by streamlining communication protocols and procedures.
  • Conducted thorough incident reviews, identifying areas for improvement and implementing corrective actions as needed.
  • Promoted safety culture within the department by conducting regular safety drills and providing ongoing training.
  • Ensured compliance with state and federal regulations through regular audits and process improvements.
  • Improved patient care quality by providing guidance and supervision to emergency medical services personnel.
  • Oversaw recruitment, orientation and performance evaluations of employees.
  • Monitored implementation and success of protocols and programs.
  • Evaluated and recommended methods of improving operational performance.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
  • Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
  • Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
  • Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
  • Collaborated with other departments to develop cross-functional initiatives that improved overall performance.
  • Championed the adoption of new technologies and tools, streamlining day-to-day operations and improving overall productivity levels within the division.
  • Spearheaded strategic planning efforts at the division level, helping to shape our long-term vision while aligning short-term goals with organizational priorities.
  • Enhanced operational efficiency by implementing streamlined processes and procedures for the division.
  • Implemented effective safety protocols, resulting in reduced workplace accidents and increased employee satisfaction.
  • Optimized resource allocation by analyzing data and prioritizing projects according to organizational goals.
  • Implemented comprehensive training programs tailored to specific job roles, increasing employee competency levels across the division.
  • Established successful procedures for day-to-day operations and long-term planning.
  • Analyzed reports to identify areas of improvement and implement corrective action.
  • Spearheaded negotiation of union contracts as company representative, inclusive of negotiating through the City of Detroit bankruptcy.

Union President

Detroit EMS Officers Association
03.2003 - 02.2010
  • Enhanced union member satisfaction by addressing concerns and implementing solutions in a timely manner.
  • Collaborated with union members to build diverse and inclusive board of representatives highly engaged and willing to negotiate to improve workplace.
  • Fostered open lines of communication between management and union members, promoting greater understanding and cooperation between both parties.
  • Organized successful events and initiatives that fostered camaraderie among union members.
  • Negotiated favorable contracts for union members, resulting in increased job security and improved working conditions.
  • Oversaw election processes to ensure fair representation of union members within leadership positions and committees.
  • Advocated for worker rights, leading to the implementation of fair labor practices within the organization.
  • Resolved grievances efficiently through mediation, arbitration, or other conflict resolution methods as needed.
  • Collaborated with other unions on joint initiatives and shared resources, strengthening collective efforts to advance worker rights and benefits.
  • Inspired and directed union officials to promote continued development and management of organization and establish decision-making processes to enable union to achieve long- and short-term goals and objectives.
  • Presided over union meetings and promoted agendas with transparent information for union workers.
  • Ensured compliance with relevant laws and regulations, maintaining the integrity of the union''s operations.
  • Served as an accessible point of contact for members seeking guidance or assistance with workplace issues.

EMS Shift Supervisor

Detroit Fire Department
01.2008 - 02.2010
  • Directs and oversees the emergency medical service activities of medic units throughout the City of Detroit
  • Ensures that mobile units are properly staffed and supplied.

EMS Assistant Shift Supervisor

Detroit Fire Department
05.2005 - 01.2008
  • Assists in the direction of and oversees emergency medical services activities of medic units throughout the City of Detroit
  • Inspects medical transport vehicles and equipment for proper function, maintenance and adequate supplies.
  • Collaborated with management to develop strategies for improving overall shift efficiency and customer satisfaction.
  • Enhanced team morale by consistently recognizing outstanding performance and providing constructive feedback for areas of improvement.
  • Trained new hires in their roles effectively which led to faster integration into their role as EMT or Paramedic
  • Upheld company policies and procedures through consistent enforcement, maintaining high standards of professionalism amongst the team members.
  • Conducted regular equipment maintenance checks, identifying potential issues before they escalated into costly repairs or downtime.
  • Acted as a liaison between upper management and team members when needed to ensure concerns were addressed appropriately.

Patient Care Attendant

Salvation Army
08.2004 - 10.2007
  • Improved patient comfort by providing attentive care and addressing individual needs.
  • Provided emotional support for patients and their families during difficult times, fostering trust and rapport.
  • Ensured timely medication administration by accurately following prescribed schedules and dosages.
  • Documented daily patient progress in an accurate and timely manner, facilitating effective communication among healthcare team members.
  • Collaborated with healthcare professionals to develop personalized care plans, resulting in better patient outcomes.
  • Monitored patients'' vital signs and reported any abnormalities to nursing staff immediately, ensuring prompt intervention when needed.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Assisted patients with self-administered medications.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Monitored clients' overall health and well-being and noted significant changes.

Founder, Non-Profit Organization

Detroit Dawgs Youth Sports Association
10.2001 - 05.2005
  • Founder/President of youth basketball association for inner city youth
  • Responsible for management and administration of all aspects of non-profit organization for approximately 60 youths 8-18.

Paramedic

Detroit Fire Department
09.1998 - 05.2005

Patient Care Paramedic

Sinai Grace Hospital
07.2004 - 04.2005

Representative for EMS Division Paramedics and EMT's

International Union of Operating Engineers
10.1995 - 05.2003
  • Responsible for representing and defending the interests of fellow employees as a labor union official
  • Monitor and enforce the provisions of the collective bargaining agreement.
  • Participated in contract negotiations leading to mutually beneficial agreements between employers and union representatives.
  • Monitored changes in labor laws to ensure ongoing compliance with relevant regulations affecting company operations.
  • Provided guidance on interpretation and application of collective bargaining agreements to prevent misunderstandings or violations.
  • Negotiated successful settlements of disputes through mediation, arbitration, or other alternative dispute resolution methods.
  • Strengthened labor-management relationships by effectively addressing grievances and resolving disputes.
  • Conducted thorough investigations of workplace complaints, ensuring fair treatment for all parties involved.
  • Answered management and employee questions, interpreted contracts and resolved issues.
  • Completed in-depth investigations into issues pertaining to discipline and grievance management and recommended strategies.
  • Participated in labor-management meetings to discuss labor issues.
  • Negotiated collective bargaining agreements.
  • Interpreted and advised on labor relations policies and previously negotiated agreements.

Education

Winning Past Practice Arbitration

Labor Notes
06.2024

Off Duty Misconduct

American Arbitration Association
08.2023

Labor Grievance Processing

American Arbitration Association
12.2022

Grievance Handling Worst Practices

Labor Notes
Detroit, MI
08.2022

Direct And Cross Examinations

American Arbitration Association
06.2022

Arbitrator Conference

Wayne State Labor School
Detroit, MI
12.2018

Advanced Labor Arbitration Training

National Arbitration Institute
10.2017

Labor Law And Labor Arbitration

Labor Arbitration Institute
Chicago, IL
04.2017

Fire Staff and Command Executive Leadership Program - Executive Management

Eastern Michigan University
Ypsilanti, MI
01.2008

Course Completion, Leadership Development -

Human Resources Department Organization Employee Development Services
Detroit MI
01.2007

Certificate of Completion, City of Detroit Labor Relations -

City of Detroit Human Resources Department Organization/Employee Development Services
Detroit, MI
01.2006

High School Diploma, General -

Frank Cody
01.1988

Skills

  • Supervising and directing activities and the work of others
  • Organizing and prioritizing work
  • Oral and written communication
  • Operation of typical office software
  • Tact and diplomacy in dealing with departmental and other officials, subordinates, and other personnel, employee organizations, citizen groups and the general public
  • Human Resources Management
  • Dealing effectively with citizens and employees under stressful, emotional, and/or hazardous conditions
  • Grievance handling
  • Labor law knowledge
  • Industry Awareness - NLRA, EMTLA, CMS, etc
  • Attention to Detail
  • Problem-solving abilities

Accomplishments

While employed for Detroit he was elected president of EMT/Paramedic Union an affiliate of IUOE Local 547 where he initially began as a Steward in 1995 and subsequently became the Chief Steward prior to succeeding his former President. Upon being promoted to EMS Lieutenant he was subsequently elected as President of the EMS Officers Association and was intricately involved in the affiliation with the Michigan Association of Fire Fighters. As a Union official for over 25 years, he successfully recovered approximately $400,000 (including the largest single settlement in EMS history of $285k) in lost wages and benefits for his members while successfully overturning several wrongful discharge cases WITHOUT ARBITRATION. He had also been involved in negotiating several contracts, mediation and arbitration as well as bargaining with MAFF/EMSOA through the City of Detroit Bankruptcy. Building relationships with City government during his tenure as a Union official afforded significant benefits to his members as well as multiple Union based training programs to include but not limited to, conflict resolution, handling difficult employees, Contract negotiations, grievance writing, leadership development while also attending classes sponsored by the City of Detroit relative to Human Resource policies/practices and Labor Relations

Management.

In 2015 he was hired by the Michigan Association of Police, and continued providing labor advocacy for approximately 100 + labor organizations throughout Southeast Michigan including both public and private sector employees. Upon being selected as Deputy Director of the Michigan Association of Police continued to provided advance leadership and guidance to the labor and legal staff on issues relative to labor relations including but not limited too;

  • Contract Negotiations to include drafting of proposals, legal arguments, creation of exhibits and talking points, and mediation, lead negotiator
  • Arbitration advocate for contract interpretation and disciplinary grievances
  • Unfair Labor Practice charge hearings, testimony, examination and cross examination of witness
  • Creating and Submission of Legal Briefs to support hearing arguments/position
  • Labor Union affiliation campaigns
  • Supervised team of nine (9) staff members.

Timeline

Deputy Executive Director

Michigan Association of Police
02.2022 - Current

Labor Relations Specialist

Michigan Association of Police
03.2015 - 02.2022

EMS Supervisor

Detroit Fire Department/EMS Division
02.2014 - 08.2016

Superintendent EMS Division

City of Detroit Fire Department
02.2010 - 02.2014

EMS Shift Supervisor

Detroit Fire Department
01.2008 - 02.2010

EMS Assistant Shift Supervisor

Detroit Fire Department
05.2005 - 01.2008

Patient Care Attendant

Salvation Army
08.2004 - 10.2007

Patient Care Paramedic

Sinai Grace Hospital
07.2004 - 04.2005

Union President

Detroit EMS Officers Association
03.2003 - 02.2010

Founder, Non-Profit Organization

Detroit Dawgs Youth Sports Association
10.2001 - 05.2005

Paramedic

Detroit Fire Department
09.1998 - 05.2005

Representative for EMS Division Paramedics and EMT's

International Union of Operating Engineers
10.1995 - 05.2003

High School Diploma, General -

Frank Cody

Winning Past Practice Arbitration

Labor Notes

Off Duty Misconduct

American Arbitration Association

Labor Grievance Processing

American Arbitration Association

Grievance Handling Worst Practices

Labor Notes

Direct And Cross Examinations

American Arbitration Association

Arbitrator Conference

Wayne State Labor School

Advanced Labor Arbitration Training

National Arbitration Institute

Labor Law And Labor Arbitration

Labor Arbitration Institute

Fire Staff and Command Executive Leadership Program - Executive Management

Eastern Michigan University

Course Completion, Leadership Development -

Human Resources Department Organization Employee Development Services

Certificate of Completion, City of Detroit Labor Relations -

City of Detroit Human Resources Department Organization/Employee Development Services
JERALD JAMES