Jerald Ritz
Hartford,CT
Summary
Computer Programmer (15+ Years) with exceptional record of delivering cost effective, high performance technology solutions to meet challenging business demands. Have extensive qualifications in all facets of information systems methodology from conceptual design through documentation, implementation, user training, quality review and enhancement. Well-versed in building positive relationships with customers and other stakeholders. Strong requirements gathering, scope development and inventory coordination abilities. Skilled at overseeing complex, high-value technical projects with excellent planning competencies.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Agile Product Owner
LTIMindtree
11.2016 - Current
- Upgrade to most current Payment Processing Platform offered by top tier financial service provider
- Reduce complexity in current payment processor vendors & infrastructure by moving to single payment processing vendor
- Translate business requirements into technical specifications documents
- Perform impact analysis & write computer programs in line with the client requirements using various programming languages
- Conduct trial runs of programs and modify as needed
- Make changes to existing computer programs after analyzing requirements
- Prepare detailed business process flows and informative reports & dashboards using various tools
- Perform system programming, support testing activities and correct Software bugs
- Oversee the infrastructure development that will enhance the scalability of the organization, allowing the proper systems and processes to be integrated with the business best practices, ensuring consistency and stability
- Assist Business to create future road map for upcoming projects and capabilities
- Drive walkthrough sessions of Epics, Capabilities and Features with Stakeholders, SME's and IT (Development and Quality)
- Provide demo of working software to Product Council
- Publish contents on internal site/portals for Agents, Business Centers and Internal Service Representative
- Oversee the add-on of billing data in strategic billing repository enabling business self-service access to billing information using QlikView dashboard with the ability to: Perform customized reporting on data attributes
- Extract the data in an excel sheet based on selection criteria
- Make billing data available for business partners to obtain larger data files.
Larsen and Toubro Infotech Ltd.
10.2014 - 10.2016
- Compliance initiative to revamp AutoPay enrollment forms and reauthorization of existing 400k customers in automatic payment plan (Electronic funds transfer/Recurring Credit Card) by leveraging the service of outside vendor
- Performed impact analysis including cost benefits analysis and compliance requirement for upcoming capabilities
- Understood business process, plans and created functionalities in detail
- Translated business requirement into technical specifications for the development of new workflows and to maintain/enhance existing workflows
- Performed daily, weekly and monthly reviews and analyses of current processes using operational metrics and reports
- Provided vision and direction to the Agile development team and stakeholders throughout the project and created requirements in user stories
- Provided backlog management, iteration planning, and elaboration of the user stories
- Provided status reporting of EFT/RCC re-authorization to leadership & ensured legal copy of countrywide re-authorization form is ingested in IBM Content Navigator.
Business Analyst
Larsen and Toubro Infotech Ltd.
07.2012 - 09.2014
- Improve Massachusetts (MA) Auto product performance in market, while reducing and removing reliance on vendor providing policy administration systems
- Facilitated requirement sessions and conducted interviews with subject matter experts and business side to gather necessary information needed to meet project objectives
- Performed business analysis of vendor billing and payment system
- Monitored project progress by tracking activity, resolved problems, published progress reports and recommended actions
- Performed functional testing, prepared project checklist and clarified queries of IT (Development & Quality)
- Created informative, actionable and repeatable reporting that highlighted relevant business trends and opportunities for improvement.
Tech Mahindra Ltd.
01.2011 - 05.2012
- To provide Insurance Products to user via IVR and ATM Platform
- Generated daily, weekly and monthly Management Information reports and dashboards to report performance levels for leadership
- Decided the new SLA's and KPIs as per the customer requirement and identified areas of Improvement & designed strategies to improve
- Liaised with internal IT and Operations resources to ensure error free deliverables
- Utilized various Quality root cause analysis methods and applied effective corrective and/or preventive actions.
Software Engineer
HSBC
07.2007 - 11.2010
- Upgrade existing IVR platform to provide seamless experience to users to listen to billing information, Make a Payment via Bank and Credit Card, Report lost or stolen cards and transfer calls to agents across the globe
- Translated customer requirements in the form of Visio call flow into IVR application code
- Developed & configured integrated business and/or enterprise application solutions within various computing environments by designing and coding component-based applications using various programming languages
- Facilitated the implementation and maintenance of business and enterprise software solutions to ensure successful deployment of released applications by packaging solutions for deployment
- Supported systems integration testing (SIT) and user acceptance testing (UAT) by providing insight to testing teams in order to ensure the appropriate depth of test coverage
- Participated in all software development lifecycle phases by applying and sharing an in-depth understanding of company and industry methodologies, policies, standards, and controls
- Collaborated with IT teams (e.g., Operations, Infrastructure, Architecture, Quality Assurance, Business Analysts) and key business partners to troubleshoot applications, correcting software bugs and deficiencies based on the testing results.
Education
Bachelor of Computer Science - Computer Engineering
Pune University
Pune, India07.2007
Skills
- Data Analytics
- Project Management
- Agile Framework Expertise
- Product Backlog Management
- Customer Engagement
- User Story Creation
- Data-driven decision-making
- Feature Prioritization
- Sprint Planning
- Business Analysis
- Stakeholder Collaboration
Accomplishments
- Supervised team of 12 staff members.
- Resolved product issue through consumer testing.
- Collaborated with team of [Number] in the development of [Project name].
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
Skills Summary
Insurance, Billing & Payments, Banking, MAINFRAME, COBOL, CICS, PL/SQL, Java, Micro Services, Visual Basic (VBA), Requirement gathering and elicitation, Use Cases, Workflows, UML, Features, Epics, User Stories and Capabilities, IMS DB, DB2, VSAM, MS Office Tools, MS Visio, Agile, AQT, QlikView, Quality Center, BMC Remedy, SAFe 4 Product Owner/Product Manager, Financial Mathematics - Institute of Actuaries' of India., Cambridge University Certified for Business Communication in English, General Insurance for IT & Support Professional
Certification
- [Area of certification] Training - [Timeframe]
- Licensed [Job Title] - [Timeframe]
Languages
English
Full Professional
Timeline
Agile Product Owner
LTIMindtree
11.2016 - Current
Larsen and Toubro Infotech Ltd.
10.2014 - 10.2016
Business Analyst
Larsen and Toubro Infotech Ltd.
07.2012 - 09.2014
Tech Mahindra Ltd.
01.2011 - 05.2012
Software Engineer
HSBC
07.2007 - 11.2010
Bachelor of Computer Science - Computer Engineering
Pune University