JERALD THOMAS
REQUEST FOODS HOLLAND
Zeeland
2
Languages
14
years of professional experience
Experienced with operating complex machinery and maintaining production efficiency. Utilizes technical expertise to troubleshoot and resolve equipment issues swiftly. Knowledge of safety protocols ensures secure and a productive work environment.
Operations professional with strong expertise in machinery and process optimization. Known for enhancing productivity and ensuring operational efficiency through technical acumen and problem-solving skills. Reliably collaborates with teams to meet goals and adapts to evolving demands with ease. Skilled in equipment maintenance, safety protocols, and workflow management.
Operations professional with a track record of maintaining high standards and delivering results in production environments. Proven ability to ensure smooth operations and uphold stringent safety protocols. Known for strong collaboration skills and adaptability to changing demands, with focus on precision and problem-solving.
Organized Operator skilled in equipment operation, safety and quality initiatives. Experienced with equipment maintenance, inspections and basic repairs. Team player and clear communicator.
Work History
Hilo Operator , Shipping & Receiving Loading Docks
7 Months- Coordinated with logistics team in Shipping and Receiving department to streamline operations.
- Operated production machinery to maintain efficient workflow and ensure product quality.
- Monitored equipment performance, identifying issues and implementing corrective actions promptly.
- Trained new operators on safety protocols and operational procedures to enhance team efficiency.
Palletizer operator, Hilo Driver, Machine Operator
2 Years 5 Months- Operated high-speed palletizing equipment to ensure efficient product handling.
- Monitored machine performance, identifying and resolving issues to minimize downtime.
- Trained new operators on safety protocols and standard operating procedures.
- Conducted regular maintenance checks on palletizing machinery to ensure optimal functioning.
- Collaborated with team members to streamline workflow processes and improve efficiency.
- Implemented quality control measures, ensuring compliance with production standards.
- Troubleshot equipment malfunctions promptly, ensuring minimal disruption to production schedules.
- Played a critical role in maintaining overall production timelines by consistently meeting or exceeding performance targets and expectations.
- Assisted in training new Palletizer Operators, sharing expert knowledge to enhance their skills and performance.
Machine Operator, HiLo Driver
2 Years 4 Months- Operated machinery to ensure efficient production processes in fast-paced environment.
- Monitored equipment performance, identifying malfunctions and initiating corrective actions promptly.
- Trained new operators on safety protocols and machine operation best practices.
- Conducted routine maintenance checks to uphold machinery reliability and operational standards.
- Collaborated with team members to optimize workflow, enhancing productivity and reducing downtime.
- Implemented process improvements that streamlined operations and improved product quality consistency.
- Led shift handovers, ensuring clear communication of production goals and challenges to incoming teams.
- Analyzed production data to identify trends, contributing to continuous improvement initiatives in manufacturing processes.
Express Service Advisor
2 Years 11 Months- Delivered exceptional customer service by addressing client inquiries and concerns promptly.
- Coordinated service appointments, ensuring efficient scheduling and resource allocation.
- Provided detailed explanations of service procedures and product offerings to customers.
- Analyzed customer feedback to identify areas for service improvement and implemented changes accordingly.
- Spent quality time building relationships with customers to maximize satisfaction.
- Advised customers of needed work to help make informed decisions.
- Boosted overall revenue by upselling recommended maintenance packages based on manufacturer guidelines.
- Provided accurate and detailed repair estimates, fostering trust between the dealership and customers.
- Conducted thorough vehicle inspections, identifying necessary repairs and maintenance items for reliable performance.
- Enhanced customer satisfaction by efficiently addressing and resolving service concerns.
- Increased customer retention by providing exceptional follow-up care after completed services or repairs.
Tire Technician
6 Months- Performed tire rotations, balancing, and installations to ensure vehicle safety and performance.
- Diagnosed tire-related issues using industry-standard tools and equipment for accurate repairs.
- Assisted customers with selecting appropriate tires based on vehicle specifications and driving needs.
- Maintained cleanliness and organization of work area, ensuring compliance with safety protocols.
- Oversaw inventory management, ensuring availability of tire stock and timely ordering of supplies.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly while maintaining high satisfaction levels.
- Rotated, mounted and balanced tires on cars, trucks, and vans.
- Replaced and repaired tires using best practices for safe vehicle maintenance.
- Dismounted, mounted, and repaired tires according to manufacturer specifications.
- Operated machines safely and correctly, including tire changers and wheel balancers.
General Service Technician
1 Year- Performed tire installations and rotations with precision to enhance vehicle performance.
- Conducted routine maintenance checks to ensure optimal safety and functionality of vehicles.
- Diagnosed mechanical issues using diagnostic tools, improving repair accuracy and efficiency.
- Streamlined workflow processes for tire service operations, reducing turnaround time for customer service requests.
- Implemented quality control measures that enhanced service reliability and customer satisfaction ratings.
- Maintained a thorough understanding of various makes and models, allowing for accurate diagnoses and efficient repairs.
- Consistently met deadlines for completing repairs or maintenance tasks without sacrificing quality of workmanship or customer satisfaction levels.
- Performed scheduled maintenance tasks on various vehicle types, extending their life spans and improving overall performance.
Remodeling Contractor
10 Months- Enhanced team productivity by collaborating closely with colleagues to complete repairs quickly and accurately.
- Supervised remodeling projects, ensuring compliance with safety regulations and quality standards.
- Coordinated subcontractors, vendors, and suppliers to optimize project timelines and resource allocation.
- Developed detailed project plans, outlining scope, budgets, and scheduling requirements for successful execution.
- Coordinated subcontractor activities to optimize workflow and maintain project timelines.
- Supervised construction projects, ensuring compliance with safety regulations and quality standards.
Field Service Technician
1 Year- Diagnosed and repaired mechanical issues for heavy machinery, ensuring optimal performance and uptime.
- Conducted preventative maintenance on equipment to extend lifespan and reduce downtime.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
Water Retrieval Agent
6 Months- Managed operational workflows to ensure adherence to safety regulations and industry standards.
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
Field Service Technician
6 Months- Managed inventory of spare parts and tools, optimizing resource availability for service operations.
- Responded quickly to emergency maintenance requests for timely on-call support.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Operated hand tools and power equipment according to company safety procedures.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Followed safety procedures to avoid injuries in the field.
- Provided hands-on training to junior technicians, fostering a culture of continuous improvement within the team.
- Streamlined service processes, documenting repair procedures and creating comprehensive reports for each job completed.
Assistant Pumper
4 Months- Operated and maintained oil production equipment to ensure optimal performance and safety compliance.
- Conducted routine inspections of pumping units, identifying and resolving mechanical issues proactively.
- Monitored production data and adjusted equipment settings for efficiency and output consistency.
- Implemented process improvements that increased workflow efficiency and reduced downtime across operations.
Onsight Pumper
3 Months- Operated and maintained pumping equipment to ensure optimal performance and reliability.
- Conducted routine inspections and troubleshooting of pumping systems to identify and resolve issues promptly.
- Collaborated with field personnel to coordinate pumping operations and optimize workflow efficiency.
Education
High School Diploma
Skills
Forklift operation
Loading and unloading
Shipping and receiving
Order picking
Inventory management
Pallet jack operation
Warehouse safety
Workplace safety
Problem-solving
Hand-eye coordination
Team player
Punctual and reliable
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Hilo Operator , Shipping & Receiving Loading Docks
REQUEST FOODS HOLLAND
01.2026 - 08.2026Read More
Palletizer operator, Hilo Driver, Machine Operator
KRAFT HEINZ HOLLAND
07.2023 - 12.2025Read More
Machine Operator, HiLo Driver
TysonFoods
02.2021 - 06.2023Read More
Express Service Advisor
CROWN MOTORS
02.2018 - 01.2021Read More
Tire Technician
BELLE TIRE of HOLLAND MI
08.2017 - 02.2018Read More
General Service Technician
JACK WILLIAMS TIRE SERVICE
08.2016 - 08.2017Read More
Remodeling Contractor
SELF EMPLOYED REMODELING
10.2015 - 08.2016Read More
Field Service Technician
McNear MACHINERY
10.2014 - 10.2015Read More
Water Retrieval Agent
PYOTE WELL SERVICES
04.2014 - 10.2014Read More
Field Service Technician
TWILIGHT SERVICES
10.2013 - 04.2014Read More
Assistant Pumper
PLOS GAS AND OIL
04.2013 - 08.2013Read More
Onsight Pumper
TEXAS J&A SERVICES
01.2013 - 04.2013Read More
GED
High School Diploma
Read More