Jeraldine Brown
Pahoa,HI
Summary
Professional counseling candidate, well-versed in therapeutic techniques and client rapport-building. Known for effectively supporting individuals through emotional challenges and contributing to collaborative team environment. Reliable and adaptable, with strong interpersonal and problem-solving skills valued in counseling roles.
Overview
2013
2013
years of professional experience
1
1
Certificate
Work History
Janitorial Lead
People Who Clean (PWC)
- Improved facility cleanliness by developing and implementing effective janitorial procedures.
- Increased customer satisfaction with consistently thorough attention to detail in all assigned areas.
- Ensured prompt response to emergency situations, minimizing downtime and potential hazards.
- Streamlined inventory management with systematic organization of cleaning supplies and equipment.
Manager of Operations
IHOP
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
Peer Specialist
Big Island Substance Abuse Council
01.2008 - 11.2012
- Empowered clients by teaching them coping strategies and self-help techniques.
- Assisted clients in identifying personal strengths and setting realistic goals for their recovery journey.
- Implemented creative coping strategies tailored to individual client needs that promoted resilience during challenging times.
- Evaluated program effectiveness by tracking client engagement levels over time.
Front Desk Receptionist (weekends)
Big Island Substance Abuse Council
01.2010 - 08.2011
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Education
In The Process Of Enrollment For Spring 2026 - BA Psychology
University of Hawaii At Hilo
Hilo05.2027
Cert. In Office Administration & Tech. - O.A.T.S
Hilo Community College
Hilo, HI05.2002
Skills
- Peer support ethics
- Recovery guidance
- Boundary setting
- Substance abuse awareness
- Rapport building
- Problem-solving skills
- Relationship building skills
- Empathy development
- Effective collaboration and interaction
- Appointment scheduling
- Relationship cultivation
- Resource navigation
- Providing direction
- Positive environment facilitation
- Conflict resolution
- Documentation and reporting
- Coping methods
Certification
Completed 6 hours of Ethics, Confidentiality and HIPAA courses in compliance with BISAC standards.
Timeline
Front Desk Receptionist (weekends)
Big Island Substance Abuse Council
01.2010 - 08.2011
Peer Specialist
Big Island Substance Abuse Council
01.2008 - 11.2012
Janitorial Lead
People Who Clean (PWC)
Manager of Operations
IHOP
In The Process Of Enrollment For Spring 2026 - BA Psychology
University of Hawaii At Hilo
Cert. In Office Administration & Tech. - O.A.T.S
Hilo Community College
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