Jeraldine Edwards
Seffner,FL
Summary
Energetic and persistent sales professional with over 18 years of sales experience and a passion for providing excellent customer service. Friendly, personable and always professional under pressure. Used phone communication skills to offer exceptional customer service, Known for thriving in fast-paced and busy environments. Motivated individual that's highly successful at handling inbound and outbound sales calls using scripted communications. Patient and sensitive to customers' apprehensions and needs. Learns systems and program details to resolve issues and offer best-in-class service. Made and exceeds sales quotas.
Overview
19
19
years of professional experience
Work History
Telesales-representative
Verizon Wireless
Tampa, FLorida
02.2005 - 09.2023
- Escalated concerns or advanced problem calls to management staff.
- Overcame objections using friendly, persuasive strategies.
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Opened new accounts and documented personal, demographic, and payment information in system.
- Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
- Informed current and prospective customers of promotions and new or upgraded products.
- Asked pertinent questions to understand customer requirements.
- Built relationships with customers using strong persuasion and active listening skills.
Education
BBA -
Nova Southeastern University
Davie, FLHigh School Diploma -
Jefferson County High School
Monticello, FL06.1972
Timeline
Telesales-representative
Verizon Wireless
02.2005 - 09.2023
BBA -
Nova Southeastern University
High School Diploma -
Jefferson County High School
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