Jeraldine Herrera
Bronx,NY
Summary
Conscientious and Compassionate Professional with drive for helping others and establishing positive client relationships through efficient customer service assistance. Their responsibilities typically revolve around interacting with clients to identify their needs, answer inquiries, and handle issues and complaints, resolving them promptly and efficiently.
Overview
5
5
years of professional experience
Work History
Front Desk Clerk
Valencia College
01.2024 - Current
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
ACCOUNT MANAGER
GODADDY
02.2022 - 07.2023
- Handle account management for the beginning of the sales cycle signing clients on with our merchant services provider getting them approved, purchasing hardware to process transactions in person as well as online
- Ingratiating payments on their website to enable GoDaddy Payments
- Working hand and hand with the risk department once they start processing payments daily, batching out payments
- Power Seller merchants who annually make more than 1 million, work behind the scenes with the developers on API integrations.
VACATION COUNSELOR
WYNDHAM DESTINATIONS
08.2019 - 02.2020
- Sell Hotel reservations, vacation packages or car rentals in a professional and ethical manner over the phone
- Maintain a professional relationship with members, owners, and guests to develop trust and commitment towards the company to make sure they did not have any concerns or questions
- Assisted with clients with flight changes and cancellations to minimize travel disruptions
- Follow up with owners after the sale to make sure travel went smoothly.
Education
High School Diploma -
NYC AECI Charter High School
Bronx, New York06.2013
Skills
- Accounting & Budgeting
- Proficient with POS systems
- Excellent interpersonal and communication skills
- Poised under pressure
- Fast learner
- Reliable
- Customer Service
- Microsoft Office
- File Management
- Guest Relations
- Word Processing
- Front Office Support
Timeline
Front Desk Clerk
Valencia College
01.2024 - Current
ACCOUNT MANAGER
GODADDY
02.2022 - 07.2023
VACATION COUNSELOR
WYNDHAM DESTINATIONS
08.2019 - 02.2020
High School Diploma -
NYC AECI Charter High School