Jeraldine Jesuraj Arockiasamy

Dynamic Senior Manager with a proven track record with Retail IT experience, excelling in Solution delivery, Implementations and Support. Managed successful implementation of OMNI and POS solutions across the brands by managing both internal IT teams and Vendors.

Skilled in project management, team collaboration, and process optimization with keen focus on achieving results. Known for strong decision-making, effective communication, and building high-performing teams. Experienced with strategic planning, team leadership, and operational management.

• Leading for Creativity and Innovation from e-Cornell University
• High Performance Leadership from r-Cornell University
• Certified Scrum Master from Scrum Alliance
• Certified Agile Leader 1 (CAL1) , Scrum Alliance

• Currently managing teams across brands Aeropostale, Nautica, Lucky, Brooks Brothers, Eddie Bauer, JCP to manage the Store systems, implementations, Support and Maintenance
• Managed and Handled implementations for Point of Sales Solutions (Xstore, Manhattan POS, Aptos)
• Managed and implemented OMNI systems (Locate, Manhattan Active OMNI)
• Managed and Implemented Payment systems (ACI, Fiserv, Chase, BAMS, Citi, Imprint, Braintree)
• Experienced in creating Support teams and Leveraging them to support the new OMNI, POS systems
• Understanding of business processes related to both Omni and POS retail store operations.
• Experienced in creating project reports and communicate with the Executive team.
• Proficient in managing scrum teams
• Experienced in managing Help Desk for multiple brands and handled Depot services. Experienced in setting up the process for Store SOPs, Communications and KPIs
• Postman/ JSON/ SCI knowledge.
• Ability to operate with a sense of urgency and to rally appropriate teams to quickly and effectively troubleshoot issues and track them to root cause resolution.
• Strong interpersonal, analytical, problem-solving, influencing, facilitation, organizational, prioritization, decision-making, and conflict-resolutions skills.
• Proven ability to collaborate and build strong relationships across an organization
• The ability to quickly absorb new technologies and features, with strong desire for continuous improvement
• Self-initiative and ability to operate effectively on your own with our business and technology partners.