Jeraldine Reed Williams
Chicago,IL
Summary
Reliable Home Care Aide with Medical Assistant training. Dedicated to supporting patient progress, wellness and happiness. Reliable in keeping areas clean and organized to maintain healthy, safe environment. Medical terminology studies allows for a deep understanding of patients care. Detail-oriented worker that supports daily living activities.
Overview
1
1
Certification
Work History
Home Care Aide
Addus Homecare Corp
Chicago, IL
2016 - 2023
- Assisted clients with bathing, dressing and incontinence care.
- Cared for patients by washing and ironing laundry, and cleaning.
- Delivered high level of assistance with cooking, meal preparation and shopping.
- Accurately documented patient visits in an electronic health record system.
Administrative Clerk
RR Tax and Accounting
Chicago, IL
2017 - 2020
- Greeted and signed in all visitors in a professional manner, and direct them to the appropriate personnel.
- Collate client documents and records for accounting and tax preparation.
- Scaned, organize, process and e-file confidential client documents.
- Answered inbound calls professionally, and precisely.
- Organized and maintained filing systems, and operate all office machinery.
Customer Account Specialist/Credit Collections Specialist
AT&T/SBC
Oak Park, IL
2004 - 2010
- Customer support in high call volume environment.
- Verified residential and business credit worthy customers, approve/deny application for service.
- Worked closely with delinquent account holders, correct all billing issues, arranged debt repayment or schedules for repayment by assessing history and customers ability to pay via approved channels.
- Validated lines of credit up to 50K for credit worthy business clients via various business credit bureau ratings including but not limited to Standard & Poor's, and Moody.
- Updated credit information, record data and make precise notations.
Customer Account Specialist/Assistant Manager
AT&T/SBC
Oak Park, IL
2006 - 2008
- Assisted peers with customer escalations.
- Handled spirited customer conversations and alleviated disputes using appropriate communication skills and conflict resolution techniques accurately.
- Performed peer evaluative and non evaluative quality reviews, and provided constructive feedback and training.
- Retrieved, and distributed daily and monthly reports.
- Met monthly with leadership team to plan peer incentives and special office projects.
Directory Assistance Operator
AT&T/SBC
Chicago, IL
1993 - 2004
- Listened to customers request and referred to numerical, alphabetical or geographical direction to utilize various databases to locate and provide requested information.
- Suggested and checked alternate spellings, locations or listing formats to any customer lacking details or complete information.
- Offered special assistance to persons unable to dial or in emergency situations.
- Managed high volume of incoming calls while maintaining quality standards set by the organization.
Education
Medical Assistant
Illinois School of Health Careers - Chicago
Chicago, IL2014
Skills
- Client Documentation
- Housekeeping
- Behavior Redirection
- Client Safety and First Aid
- Care Plan Management
- Customer Records Analysis
- Patient Scheduling
- HIPAA Compliance
- Phlebotomy and Venipuncture
- Indirect Patient Care
- Medical Records and Billing Management
- Inventory and Supply Management
- Sterile Technique
- Restocking Lab Supplies
- CPR
- Clinical Applications
- Understands Medical Procedures
- Medical Terminology Knowledge
- Customer Service
Certification
- Registered Medical Assistant (American Medical Technologists) 2014-2017
Timeline
Home Care Aide
Addus Homecare Corp
2016 - 2023
Administrative Clerk
RR Tax and Accounting
2017 - 2020
Customer Account Specialist/Credit Collections Specialist
AT&T/SBC
2004 - 2010
Customer Account Specialist/Assistant Manager
AT&T/SBC
2006 - 2008
Directory Assistance Operator
AT&T/SBC
1993 - 2004
Medical Assistant
Illinois School of Health Careers - Chicago
Similar Profiles
Vicky CampbellVicky Campbell
Certified Home Care Aide at Addus Homecare CorpCertified Home Care Aide at Addus Homecare Corp
Karen Jones, RNKaren Jones, RN
Regional Vice President/Area Vice President at Addus Homecare CorpRegional Vice President/Area Vice President at Addus Homecare Corp
Calinda GreenCalinda Green
Agency Director at Addus Homecare CorpAgency Director at Addus Homecare Corp
Amy JenkinsAmy Jenkins
Caregiver at Addus Homecare CorpCaregiver at Addus Homecare Corp
Anna Levina, NP-BCAnna Levina, NP-BC
Emergency Department RN at Multiple AgenciesEmergency Department RN at Multiple Agencies