Jerald James M. Nicolas
Montrose,CA
Summary
Dedicated, passionate, and experienced leader with more than a decade of experience in the restaurant industry who started as a host and worked up to management. I am looking for a leadership position in an organization who challenges, motivates, and inspires growth and opportunities simultaneously creating, delegating, and encouraging responsibilities to deliver incredible performance to hit team and organization goals.
Overview
12
12
years of professional experience
Work History
Administrative Operations & Bar Manager
Café Fig & Bar Magnolia
07.2021 - Current
- Manage and oversee daily operations of bar, lobby lounge, kitchen, and dining area for service.
- Directly assist Beverage Director in planning, adjusting, and budgeting for featured cocktails.
- In charge of counting, forecasting, and ordering weekly liquor, wine, and produce inventory for beverage program.
- Maximize customer service by training staff, overseeing operations, and resolving issues.
- Create effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Interact with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Identify and recommend changes to existing processes to improve accuracy, efficiency, and quality service.
Front of the House Lead/ FOH Supervisor/ Assistant General Manager
SBE Disruptive Group, Umami Burger
11.2015 - 07.2021
- Managed daily operations of 6 ghost kitchen restaurant brands.
- Complete and support general manager on new hire paperwork, payroll, tips, and employee disciplinary actions.
- Create employee schedules to align coverage with forecasted demands while maintaining low labor cost.
- Ensured team follow standards regarding staff uniforms, quality of food and service, clean and safety procedures, and guest relations.
- Mentored team members to enhance professional development and accountability in workplace.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Host/Host Trainer/Server/Server Trainer
Landry's – Bubba Gump Shrimp Company
05.2011 - 11.2015
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
Education
High School Diploma -
Miguel Contreras Learning Complex
Los Angeles, CA2009
Skills
- Team Management
- Interpersonal Communication
- Operation Monitoring
- Problem Solving
- Recruiting and Hiring
- Client Relations
- OpenTable & Sevenrooms Reservation system
- High-Pressure Environments
- Toast & Aloha POS system
- Performance Evaluations
- Microsoft Word and Excel
- CTUIT Radar
Languages
English
Native or Bilingual
Tagalog
Native or Bilingual
Additional Information
Evan Coburn - SBE Group
Umami Burger, Regional & General Manager, 1(310) 773-1924
Alexandre Berthoud - Noble33
Café Fig & Bar Magnolia, General Manager, 1(978) 390-2271
Isaac Reid - Noble33
Café Fig & Bar Magnolia, Director of Food & Beverage, 1(323) 590-5050
Timeline
Administrative Operations & Bar Manager
Café Fig & Bar Magnolia
07.2021 - Current
Front of the House Lead/ FOH Supervisor/ Assistant General Manager
SBE Disruptive Group, Umami Burger
11.2015 - 07.2021
Host/Host Trainer/Server/Server Trainer
Landry's – Bubba Gump Shrimp Company
05.2011 - 11.2015
High School Diploma -
Miguel Contreras Learning Complex
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