Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Jeralyn Canares

Katy,TX

Summary

Resourceful operations and compliance professional with 9+ years of experience spanning property management, asset oversight, and contract enforcement. Proven record of reducing account delinquency by $70K+ monthly, executing multi-state eviction processes, and partnering with legal counsel to secure favorable judgments. Adept at interpreting and applying state and local tenancy laws across multiple jurisdictions (TX, LA, FL, CO, NV). Skilled in auditing, due diligence, and training development, with a track record of mentoring teams, strengthening internal controls, and ensuring regulatory compliance. Recognized for balancing strategic oversight with hands-on execution in high-stakes environments.

Overview

12
12
years of professional experience

Work History

Central Services Manager

D.R. Horton
Houston, TX
07.2022 - Current
  • Drove delinquency reduction: Assigned high-risk assets with over $70K in monthly back rent, and successfully reduced delinquency to $0–$5K per month, restoring cash flow and stabilizing asset performance.
  • Executed multi-state eviction processes: Managed eviction cases across Texas, Louisiana, Florida, Colorado, and Nevada, developing a strong working knowledge of diverse landlord-tenant laws and compliance requirements.
  • Partnered with legal counsel: Oversaw complex Texas eviction appeals and coordinated with attorneys to secure favorable judgments, ensuring company compliance and asset protection.
  • Led onboarding and training: Trained and developed onsite leasing and property management staff to strengthen operational performance and ensure compliance with company policies. •
  • Resolved RealPage system issues: Acted as the first line of defense for RealPage troubleshooting, resolving technical issues to prevent bottlenecks and reduce escalations to Support.
    • Supported revenue management: Assisted in preparing renewal offers by reviewing resident files and ledgers for financial viability, directly contributing to retention and revenue strategy.
    Developed training curricula: Collaborated with Shared Services to design and implement training programs for newly onboarded staff, improving consistency and compliance across teams.
  • Mentored property managers: Guided multi-family community managers through bookkeeping and screening audits, enhancing accuracy, compliance, and due diligence practices.

COMMUNITY MANAGER

Adara Communities
Katy, TX
03.2022 - 07.2022
  • Supervised an 8-person staff consisting of maintenance, accounting, and leasing personnel.
  • Saved money by operating community within budget.
  • Oversaw repairs and enhancements by working closely with maintenance staff.
  • Collected rent and other types of payments from residents, keeping thorough reports on those paying on time and delinquent individuals.
  • Used communication, negotiation and problem-solving skills to settle neighborhood disputes.
  • Mitigated regulatory risks by conducting pre- and post-rental unit inspections to determine applicable charges for damages and market readiness.

Community Manager

Venterra Realty
Houston, TX
04.2017 - 02.2022
  • Maintain contact with insurance carriers, re and police departments, and other agencies to ensure protection and compliance with codes and regulations
  • Market vacant apartments to prospective residents through leasing agents, advertising, and other marketing methods
  • Solicit and analyze bids from contractors for repairs, renovations, and maintenance
  • Review rents to ensure that they are in line with rental markets
  • Prepare and administer contracts for provision of property services such as cleaning, maintenance, and security services
  • Analyze and safeguard cost prudence of purchases made for maintenance supplies and equipment.
  • Recommended property improvements based on detailed evaluations of current property conditions.
  • Collected rent and other types of payments from residents, keeping thorough reports on those paying on time and delinquent individuals.
  • Increased renewal effective rent by 6%

REGIONAL LEASING MANAGER

Venterra Realty
Houston, TX
09.2015 - 04.2017
  • Presented training information via role playing, simulations and team exercises.
  • Led training programs designed to implement new agent performance management standards for the South Houston Region.
  • Analyzed employee skill levels and implemented new techniques to boost staff knowledge.
  • Created powerful training course objectives, course content and organizational initiatives.
  • Mentored team members to succeed and advance within department and company.
  • Utilized technology to train new employees and provide effective onboarding.
  • Maintained corporate responsibility by staying up-to-date with laws affecting human resource programs and Fair Housing laws.
  • Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance.
  • Conducted evaluations of training courses to uncover areas in need of improvement.

SENIOR LEASING CONSULTANT

Venterra Realty
Houston, TX
06.2014 - 09.2015
  • Assisted with coverage as needed by the South Houston region properties.
  • Aided the Regional Leasing Manager in successfully executing their duties.

LEASING CONSULTANT

Venterra Realty
Katy, TX
09.2013 - 06.2014
  • Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
  • Used conflict resolution skills to quickly resolve issues among residents.
  • Inspected outside of property regularly and immediately notified maintenance department to remedy issues and maintain curbside appeal.
  • Prepared lease paperwork and obtained signatures and first payments from new residents.
  • Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
  • Escalated critical issues to property manager to deliver immediate resolution.
  • Contacted and followed up with tenants on renewal notices.
  • Marketed property to prospective tenants by giving tours and pointing out key features.
  • Maintained accurate records of correspondence with and from tenants.
  • Detailed application requirements and answered questions from prospective tenants.
  • Maintained high customer approval rating through dynamic service, exemplary support and interpersonal communication.

Education

Bachelor of Arts - Mass Communications - Media/Corporate

ST. THERESA'S COLLEGE
06.2006

Skills

  • RealPage software product advanced proficiency
  • Multi-national regulatory compliance
  • Team leadership
  • Employee training
  • Data analysis
  • Problem solving
  • Cross-functional coordination
  • Legal acumen

Accomplishments

  • DEI Strategy and Action Team, Secretary, Venterra Realty
  • Dean's List - Junior and Senior Years, St. Theresa's College
  • Student Body Association, Vice President, Junior Year, St. Theresa's College
  • Study Body Association, President, Senior Year, St. Theresa's College
  • Radio Reporter, Intern, ABS-CBN Broadcasting Network

Timeline

Central Services Manager

D.R. Horton
07.2022 - Current

COMMUNITY MANAGER

Adara Communities
03.2022 - 07.2022

Community Manager

Venterra Realty
04.2017 - 02.2022

REGIONAL LEASING MANAGER

Venterra Realty
09.2015 - 04.2017

SENIOR LEASING CONSULTANT

Venterra Realty
06.2014 - 09.2015

LEASING CONSULTANT

Venterra Realty
09.2013 - 06.2014

Bachelor of Arts - Mass Communications - Media/Corporate

ST. THERESA'S COLLEGE

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