Summary
Work History
Education
Skills
Certification
Websites
Accomplishments
Overview
Languages
References
Work Availability
Timeline
Generic
Jeralyn Cordero

Jeralyn Cordero

Henderson,NV

Summary

Dynamic professional with a proven track record, excelling in executive support and project management. Adept at optimizing workflows and enhancing client satisfaction, I leverage CRM tools to drive operational efficiency and foster strong relationships. Recognized for achieving a 30% increase in client retention through strategic communication and collaboration.

Work History

Opportunity Manager

Packaged to Profit
Elk Grove, CA
01.2025 - 04.2025
  • Successfully converted qualified leads into high-value business opportunities, resulting in a 30% increase in the quarterly sales pipeline, and driving measurable business growth.
  • Spearheaded collaboration across internal departments and external partners, aligning execution with client objectives, and accelerating project delivery timelines by 25%.
  • Fostered and maintained strong relationships with key clients, ensuring a 95% client satisfaction rating, and generating a 20% increase in client renewals and upsell opportunities.
  • Produced thorough, accurate and timely reports of project activities.
  • Implemented process improvements, resultingin an increase in operational efficiency.

Sales Administrative Assistant

Baxter Clewis Cybersecurity
Dallas, TX
08.2023 - 08.2024
  • Delivered high-level administrative support to sales executives, managing confidential communications, lead pipelines, scheduling, and reporting with precision and discretion.
  • Created executive-ready sales decks, performance reports, and internal briefs that informed strategic decisions, and elevated client proposals.
  • Coordinated and documented virtual client meetings, ensuring timely follow-ups, and sustained engagement across high-stakes B2B accounts.
  • Performed administrative tasks such as answering phones, ordering office supplies, sending emails.

Administrative Assistant

House of Cart
Queensland, Australia
03.2022 - 08.2024
  • Provided full executive support, including calendar and inbox management, CRM updates, and document preparation.
  • Booked domestic and international travel, and created detailed itineraries for executives and teams.
  • Helped optimize workflows and internal documentation, ensuring consistency and compliance.
  • Supported client communication and marketing team initiatives to boost customer engagement.
  • Managed data entry and reporting for internal communications using project management systems.
  • Updated contact lists regularly when changes occur in employee status or contact information.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.

Client Success Manager

Packaged to Profit
Elk Grove, CA
02.2021 - 05.2024
  • Acted as a strategic partner to the CEO by preparing high-impact proposals, executive briefs, and internal communications that supported key business decisions and client growth.
  • Streamlined client onboarding and communication workflows, increasing retention by 30%, and maintaining 95% satisfaction across client accounts.
  • Oversaw CRM and project operations using tools like Slack, Zoom, Trello, and Asana; improved process efficiency by 40%, and provided actionable insights through accurate KPI reporting.
  • Managed and maintained a portfolio of key accounts, fostering long-term relationships.

Buyer - Indirect Category

City of Dreams Manila
Parañaque, Philippines
11.2014 - 10.2020
  • Managed the procurement lifecycle, including vendor sourcing, negotiation, and purchase order (PO) processing.
  • Streamlined the procurement lifecycle by implementing a centralized vendor sourcing strategy, resulting in a 30% reduction in supplier onboarding time, and an annual cost savings of $250K.
  • Enhanced compliance readiness by developing and executing audit protocols for ERP documentation, achieving a 100% pass rate during external audits over three consecutive years.
  • Spearheaded cross-departmental collaboration initiatives with logistics and finance teams to optimize inventory control processes, decreasing holding costs by 20%, while maintaining service levels above 95%.
  • Kept records of vendor and supplier expenditures and organized financial documents into company databases.
  • Assisted in developing sourcing plans by researching new products and suppliers that meet organizational requirements.

Outlet Cashiering Finance Operation

Resorts World Manila
Pasay, Philippines
03.2011 - 10.2014
  • Handled high-volume financial transactions while ensuring zero audit findings and accurate reconciliation.
  • Collaborated with finance and administrative teams to enhance reporting procedures, resulting in a reduction of documentation errors by 40%, and improving compliance monitoring effectiveness across multiple departments.
  • Developed and implemented a comprehensive training program for new staff on transaction handling protocols, achieving a 100% compliance rate during audits and elevating team productivity by 25%.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Education

Bachelor of Science - Entrepreneurship

St. Joseph College
Philippines
05.2026

Associate of Science - Midwifery

Gordon College
Philippines
10-2009

Skills

  • Executive Support & Confidential Communication
  • Complex Calendar & International Travel Management
  • Meeting & Event Planning (On-site & Remote)
  • Project Management & Workflow Optimization
  • Communication
  • Memo Drafting & Documentation
  • Multi-tasking & Deadline-Driven Operations
  • Microsoft Office & Google Workspace Expertise
  • CRM Tools (Zoho, Inflow, Birchstreet, Redrock, Go High Level)
  • Project & Task Management

Certification

  • 5S/ Standard Work Kaizen - Administrative Functions and Processes
  • 5S/ Standard Work Kaizen - Cage, Count, and Credit
  • Certified Skills Trainer
  • Industry Exposure Program

Accomplishments

Academic Awards

  • First Honorable Mention – Academic Year 2022–2023 (1st Year)
  • First Honorable Mention – Academic Year 2023–2024 (2nd Year)
  • Best in Research Paper
  • Meritorious Service Award
  • Student Supreme Government Service Award
  • Liturgical Meritorious Service Award
  • Active Member Peer Facilitator Award (Club President)
  • Active Member of Campus Youth Ministry

Overview

14
14
years of professional experience
1
1
Certification

Languages

English
Professional
Tagalog
Native/ Bilingual

References

References available upon request.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Opportunity Manager

Packaged to Profit
01.2025 - 04.2025

Sales Administrative Assistant

Baxter Clewis Cybersecurity
08.2023 - 08.2024

Administrative Assistant

House of Cart
03.2022 - 08.2024

Client Success Manager

Packaged to Profit
02.2021 - 05.2024

Buyer - Indirect Category

City of Dreams Manila
11.2014 - 10.2020

Outlet Cashiering Finance Operation

Resorts World Manila
03.2011 - 10.2014

Bachelor of Science - Entrepreneurship

St. Joseph College

Associate of Science - Midwifery

Gordon College

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