JERALYN HANEY
Retail Store Owner
Seattle,WA
Summary
Retail Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Hardworking and passionate. Gifted in overseeing all facets of customer-facing and back-end operations.
Detail-oriented Quality Control Technician adept at reviewing materials and finished items for compliance with specifications and standards. Skilled in reporting and problem-solving with a history of making a positive impact on operations. Physically fit and adaptable with the capability to work in various work environment.
Overview
12
12
years of professional experience
Work History
Retail Store Owner
Bay Trendy Boutique
09.2021 - Current
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Trained and motivated employees to perform daily business functions.
- Studied market to determine optimal pricing of goods and capitalize on emerging opportunities.
- Evaluated suppliers to maintain cost controls and improve operations.
- Conducted target market research to discover customer needs and analyze competitor trends.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Worked with marketing teams to create print and online advertisements to bring in new customers.
- Assessed damaged materials and notified maintenance personnel of needed repairs.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
- Prepared annual budgets with controls to prevent overages.
- Interacted well with customers to build connections and nurture relationships.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Quality Control Technician
American Seafood's Company
06.2004 - 04.2014
- Performed thorough inspections of incoming materials and outgoing products.
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
- Maintained quality documentation and records for conformance with relevant standards.
- Evaluated samples against standards by completing measurements, visual inspections, and other established tests.
- Adhered to safety and clean area procedures to comply with agency and regulatory mandates.
- Proposed corrective actions to address recurring quality issues.
- Collaborated with production staff to improve processes, reduce defects and optimize quality.
- Monitored production output to verify quality standards ahead of dispatch.
- Tested and evaluated product precision against specifications to reduce discrepancies.
- Developed and implemented quality control processes to meet product standards.
- Reported problems and concerns to management.
- Performed tests and inspections to conform to established standards.
- Inspected items and compared against standards to meet regulatory requirements.
- Collected and analyzed data to measure effectiveness of quality control processes.
- Completed supporting documentation for testing procedures, data capture forms, equipment logbooks and inventory forms.
- Reviewed production processes and identified potential quality issues.
- Assessed products or services to evaluate conformance with quality standards.
Education
GED -
Shoreline Community College
Seattle, WASkills
- Merchandise Planning
- Networking Abilities
- Marketing Strategy
- Business Development
- Point of Sale Systems
- Customer Service
- Store Layout Design
- Employee Scheduling
- Team Leadership
- Organizational Skills
- Staff Training
- Cash Handling
- Customer Retention
- Local Market Understanding
- E-commerce Integration
- Loss Prevention
- Time Management
- Sales Strategy
- Vendor Relations
- Store Operations
- Inventory Management
- Product Knowledge
- Social Media Marketing
- Performance Analysis
- Employee Training
- Quality Assurance
- Regulatory Compliance
- Business Planning
- Resources Allocation
- Staff Management
- Business Administration
- New Business Development
- Issue Resolution
- Sales Development
- Bookkeeping
- Purchasing and Planning
- Customer Relations
- Entrepreneurial Personality
- Professional Networking
- Relationship Building
- Team Collaboration and Leadership
- Operations Management
- Attention to Detail
- Task Delegation
- Sales Tracking
- Special Promotions Planning
- Administrative Management
- Staff Hiring
- Sales Planning
- Sales Strategics
- Process Improvement
- Public Speaking
- Customer Inquiries
- Incident Response
- Store Audits
- Inventory Control Processes
- Vendor Relationships
- Accounting Records
- Training and Development
- Business Marketing
- Change Management
- Financial Administration
- Coaching and Mentoring
- Strategic Decision-Making
- Merchandise Planning
- Budgeting and Cost Control
- Quality Control Planning
- Vendor Contracts
- Proper Staffing
- Executive Leadership
- Computer Proficiency
- Store Layouts
- Innovative and Visionary
- Providing Feedback
- Hazardous Chemicals
- Manage Employees
- Job Assignments
- Expectation Management
- Handling Complaints
Websites
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Don't be afraid to give up the good to go for the great.
John D. Rockefeller
Timeline
Retail Store Owner
Bay Trendy Boutique
09.2021 - Current
Quality Control Technician
American Seafood's Company
06.2004 - 04.2014
GED -
Shoreline Community College
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