Jeralyn Mulkey
Racine,WI
Summary
- Empathetic community care volunteer possessing extensive knowledge psychiatric and drug use and abuse symptoms, causes and preventive measures. Offering 10 years of experience deescalating crisis situations and counseling families. Communicative and reliable individual committed to protecting healing and caring for children and families in crisis throughout WI.
- Bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Dedicated to enhancing customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
- Past experience in legal and medical fields as well as OSHA and HIPPA compliance. High volume call centers and de escalation.
- Looking for part time work from home opportunities, available evenings and weekends
Overview
29
29
years of professional experience
Work History
Specialized Foster Parent
Kenosha Human Development Services
01.2016 - Current
- Intervened in crisis situations and counseled children experiencing emergencies and disruptive incidents.
- Completed Trauma-Informed and Teaching Family Model training
- Cared for individuals with medical or psychological fragility with extensive support.
- Offered extensive care to troubled older children without likelihood of adoption.
- Conducted outreach to families and other community partners to identify ways to address social, emotional and behavioral needs.
Customer Service Representative
LTD Commodities
08.2014 - 03.2015
- Answered constant flow of customer calls with minimal wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Legal Office Manager
Rossell Law Offices
02.2010 - 09.2011
- Shouldered administrative duties for legal staff such as scheduling, filing, responding to inquiries and answering phones.
- Managed complex schedules for attorneys and lawyers with court dates and client meetings.
- Maintained computer and physical filing systems.
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
Corporate Trainer
Stericycle
07.2005 - 09.2009
- Collected information about company objectives and employee deficiencies in order to assess training needs.
- Developed engaging and entertaining presentations to maintain employee attention and improve impact of training.
- Created curriculum and developed lesson plans to educate employees on specific OSHA and HIPAA regulations.
- Authored, updated and implemented training procedures and workflows.
911 Emergency Dispatcher /Paramedical Examiner
SUNSTAR
05.1994 - 05.2000
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
Education
EMT-Paramedic - Emergency Medicine
Manatee Technical College
Bradenton, FLBusiness Management
Alverno College
Milwaukee, WIBusiness Management
UW Parkside
Kenosha, WISkills
- Crisis Intervention
- Behavior Redirection
- Mental Health Support
- Trauma-Informed Care
- Peer Counselor
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Specialized Foster Parent
Kenosha Human Development Services
01.2016 - Current
Customer Service Representative
LTD Commodities
08.2014 - 03.2015
Legal Office Manager
Rossell Law Offices
02.2010 - 09.2011
Corporate Trainer
Stericycle
07.2005 - 09.2009
911 Emergency Dispatcher /Paramedical Examiner
SUNSTAR
05.1994 - 05.2000
EMT-Paramedic - Emergency Medicine
Manatee Technical College
Business Management
Alverno College
Business Management
UW Parkside