Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Jeralyn Patton

Jeralyn Patton

Nashville,TN

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Professional retail worker with proven track record in customer service and cash handling. Skilled in managing transactions, resolving customer inquiries, and maintaining positive store environment. Strong focus on teamwork and adaptability, ensuring smooth operations and customer satisfaction. Known for reliability, efficiency, and consistent approach to achieving goals.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Customer Service Cashier

Lowes Home Improvment
03.2024 - Current
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Met customer service goals and exceeded customer expectations.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.

Case Specialist

Leidos QTC Health Services
08.2022 - 01.2025
  • I Work for QTC as a Case Specialist
  • Scheduled follow-up and rescheduled appointments for examinees.
  • I answer over 50 inbound calls from veterans and answer questions they might have about their benefits
  • Maintains operations by following policies and procedures; reporting needed changes.
  • Contributes to team effort by accomplishing related results as needed.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Maintained strict confidentiality of sensitive information, adhering to legal regulations and company policies.
  • Participated in ongoing professional development opportunities to stay current on industry trends and best practices in case management.
  • Assisted in training new Case Specialists to ensure consistent quality of work across the team.

Administrative Assistant

Mental Health Cooperative
05.2014 - 10.2021
  • Welcomes patients and visitors by greeting patients and visitors, in person or on telephone; answering or referring inquiries
  • Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone
  • Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays
  • Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining reception area
  • Ensures availability of treatment information by filing and retrieving patient records
  • Maintains patient accounts by obtaining, recording, and updating personal information
  • Protects patients' rights by maintaining confidentiality of personal information
  • Maintains operations by following policies and procedures; reporting needed changes
  • Contributes to team effort by accomplishing related results as needed.
  • Managed approximately 50 incoming calls, and emails correspondence, and handled incoming and outgoing mail and faxes
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests

Education

Diploma - Business

Hume-Fogg Technical High School
Nashville
05.1981

Skills

  • Document Management
  • Records Management
  • Document Review
  • Customer Service
  • Data verification
  • Application Review
  • Inbound and outbound calling
  • Professional telephone demeanor
  • Quality assurance

Certification

  • [Second year Bible Graduate], [Faith Life Church] - [1998&1999]

Timeline

Customer Service Cashier

Lowes Home Improvment
03.2024 - Current

Case Specialist

Leidos QTC Health Services
08.2022 - 01.2025

Administrative Assistant

Mental Health Cooperative
05.2014 - 10.2021

Diploma - Business

Hume-Fogg Technical High School

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