JERALYNN TORRES
The Bronx,NY
Summary
Efficient Cashier Manager with relevant experience in managing cash handling procedures, coordinating cashier assignments and improving store operations. Strengths include strong leadership abilities, inventory management skills and customer service expertise. Has contributed to enhancing operational efficiency and minimizing discrepancies in previous roles. Possesses exceptional problem-solving capabilities and adept at multitasking in fast-paced retail environments.
Overview
10
10
years of professional experience
Work History
Cashier /Manager
847 prospect Deli
The Bronx, New York
06.2026 - Current
- Trained front-end staff on checkout procedures and guest service.
- Supervised cash drawers, POS transactions, and daily register balancing.
- Monitored cash handling, refunds, and payment accuracy during busy periods.
- Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
- Processed payments by totaling purchases; processing checks, cash, credit cards or automatic debits; issuing change or receipts.
- Enforced cleanliness, safety, and store policies across cashier workstation.
- Maintained accurate records of daily transactions, including deposits and withdrawals.
- Maintained clean, stocked, and organized store environment.
Host/Food Runner/Server/Manager
Red Lobster
Times Square, NY
04.2017 - 06.2026
- Took all of the guest table orders
- Ensured guests received all necessary items at tables after food delivery.
- Managed wait lists and coordinated seating to optimize guest flow and dining experience.
- Communicated table availability and guest needs to restaurant team.
- Perform calmly and effectively under stressful conditions
- Communicate effectively and courteously with guests, and co-workers.
- Assisted servers, bartenders, and managers by carrying plates, enhancing workflow.
- Organizing and maintaining stations restocked throughout the shift
- Tracking cooking time on all orders, checking finished product ensuring doneness, appearance, and plate presentation.
- Trained staff on service standards, food safety, and point-of-sale procedures.
- Resolved guest complaints and handled service recovery with professionalism.
- Enforced health code compliance and maintained cleanliness across service areas.
- Managed cash handling, deposits, and end-of-day register reconciliation.
- Conducted weekly team meetings to discuss performance issues and provide feedback.
Server
Applebee's
manhattan , NY
05.2019 - 12.2019
- Greeted guests warmly to create a welcoming atmosphere and enhance their dining experience
- Delivered exceptional service to a high volume of daily customers, contributing to overall guest satisfaction
- Monitored table satisfaction and addressed guest concerns promptly to ensure a positive dining experience
- Took orders from customers accurately and in a timely manner.
- Delivered guest food in a timely manner making sure it was presentable
- Attended to the guest dietary needs and made sure to communicate that with the kitchen
- Presented the guest with menu information and any new promotions going on
- Maintained clean tables, stations, and dining areas throughout service.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Processed cash, card, and gift card payments at Applebee's register.
- Ensured service areas were well-stocked to support staff efficiency. with supplies during slow periods.
Housekeeper
Edge Hotel
Harlem, New York
09.2016 - 11.2018
- Cleaned guest rooms, bathrooms, and linens following Edge Hotel standards.
- Changed bedding and prepared rooms for new guest arrivals.
- Replenished towels, toiletries, and room supplies for arriving guests.
- Inspected rooms for cleanliness, damage, and missing amenities.
- Organized housekeeping carts and restocked cleaning supplies daily.
- Reported maintenance issues to support smooth hotel operations.
Education
Highschool Diploma - Manhattan, NY
High School For Environmental Studies
Manhattan, NY05-2018
Skills
- Cash handling
- Customer service excellence
- Problem solving
- Time Management
- Detail oriented
- Multitasking
- Leadership
- Housekeeping management
- Stock rotation
- Fluent in Spanish (Verbal & Written Communication)
References
- Red Lobster General Manager: Samantha Abusio 1(914)-525-3996
- Edge Hotel General Manager: Cindy Hernandez 1(646)-327-3387
- 847 Prospect Deli Manager: Melisssa Sibaja 1(347)-213-6948
Timeline
Cashier /Manager
847 prospect Deli
06.2026 - Current
Server
Applebee's
05.2019 - 12.2019
Host/Food Runner/Server/Manager
Red Lobster
04.2017 - 06.2026
Housekeeper
Edge Hotel
09.2016 - 11.2018
Highschool Diploma - Manhattan, NY
High School For Environmental Studies