Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jeramie Arend

Kailua,HI

Summary

Well-grounded, humble and easily approachable professional with extensive experience in property management at Hokulani In Kailua AOAO, excelling in vendor coordination and customer complaint resolution. Proven track record in enhancing resident satisfaction through effective project management and community engagement. Skilled in financial transaction handling and fostering positive relationships, ensuring compliance with regulations and high service standards. I am a firm believer in community, I truly want residents and owners to feel proud of the place they live based on the way in looks, the atmosphere, security aspects, and their faith in me to always answer the phone and be dependable. As a resident manager, I do see myself as the face of the property and my interactions with people really matter as I represent the property. I take pride in my work and my task seriously, with the focus on getting task done efficiently and well documented for the board to stay connected on what goes on at the property.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Resident Manager

Hokulani In Kailua AOAO
02.2021 - Current
  • Coordinated professional licensed vendors such as carpet cleaners, tilers, cable suppliers, electricians, water restoration, landscape and phone service providers.
  • Screened and reviewed employee applications by completing credit and criminal background checks and verifying employment and previous rental history.
  • Used company software and Windows software to maintain resident database of personal information, repairs, complaints, and house rule violations.
  • Provided for peaceful and safe tenant relations through complaint management and conflict resolution.
  • Reported, evaluated, supervised and documented maintenance requests and unit modifications projects from start to finish.
  • Managed, scheduled and determined workload for several members property management team.
  • Fostered community relationships to improve resident satisfaction through holiday events and monthly activities.
  • Conducted property move-ins, move-outs and walk-through inspections.
  • Conducted inspections of property grounds, buildings and equipment to identify maintenance concerns and direct timely repairs.
  • Managed annual inspections and various property documents for permanent records and regulatory requirements.
  • Maintained constant balance and accounting of property petty cash account.
  • Responded to Common Area Maintenance (CAM) inquiries.
  • Communicated effectively with owners, residents and on-site associates.
  • Developed annual operating budgets and forecasts, as well as sales and marketing plans.
  • Delivered emergency 24-hour on-call service for tenants on building issues.
  • Kept properties in compliance with local, state and federal regulations.
  • Discussed property issues and opportunities for property improvement with committee members and developed strategic resolutions.
  • Analyzed and evaluated monthly and quarterly financial statements.
  • Promoted positive company and owner relationships through proactive attention to concerns.
  • Implemented and enforced policies and procedures to maintain properties to highest standards.
  • Planned special community events such as seasonal Halloween and Christmas parties, in addition to keiki events like Easter Egg hunts and End of Summer BBQ.

Sales and Marketing Director

Honolulu Club
12.2016 - 10.2020
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
  • Formulated and presented innovative strategies to team members, executives and customers to build foundation for successful responsive customer service oriented plans.
  • Connected with prospects and customers through multipronged approaches, including a strategic follow-up program, marketing and local-area networking.
  • Investigated competitive landscape to maintain currency on market and anticipate negative business impacts that would affect customer retention and acquisition.
  • Achieved dramatic member retention by skillfully managing relationships and proactive interpersonal relation approaches.
  • Consistently serviced members to maintain active contacts and continuously create promoters of the club as opposed to detractors.
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
  • Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit and loss targets that could affect the positive revenue of the company.
  • Identified, hired and trained highly-qualified staff by teaching best practices, procedures and project management strategies.
  • Delivered engaging sales presentations to new clients, explaining technical information in simplified language to promote features and increase client base.
  • Developed value-added conflict resolutions tactics and approaches by leveraging trends in customer dissatisfaction and potential shifts in the industry that can relate to buyers remorse.
  • Monitored metrics and marketing investments to assess performance and implement continuous improvements.
  • Improved sales processes to streamline customer acquisition and onboarding strategies in turn this would lead to a quick turn around in new members referring friends and family to strengthen the connection to the company and product.
  • Created effective strategies to target new markets after researching and analyzing competitor behavior.
  • Gave benefit-oriented, polished presentations driving dramatic professional development across multiple teams and departments.
  • Brought about industry-leading customer satisfaction by applying strategic problem solving and responsive customer service knowledge and leadership skills.

Sales Representative

Sunrun Solar
03.2016 - 12.2016
  • Consult and qualify numerous prospects for solar systems that they would benefit from.
  • Minimized process lags through setting appointments and overseeing the sales process up to the installation phase.
  • Devised and implemented product strategies for marketing and driving consistent sales.
  • Met frequently with technical, product management and service personnel to stay current on company offerings and business policies.
  • Generated and followed up on lead lists resulting from specific marketing campaigns.
  • Proactively managed client correspondence and recorded all tracking and communications.
  • For the month of November in 2016, I was number 1 sales rep in the entire nation.
  • Developed and delivered engaging sales presentations to convey product benefits.
  • Identified client needs, built relationships and overcame objections to drive sales.

EMT-Basic

Hopkinsville County Medical
11.2013 - 04.2014
  • Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
  • Restocked ambulance with proper equipment such as vents, ET tubes, medication and IV pump tubing to maintain optimum inventory.
  • Communicated with lucid patients to gather incident and medical history information.
  • Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
  • Administered tests and medication to stabilize patients in field or in transit.
  • Executed emergency diagnostic procedures to treat patients, including stomach suction, airway management and heart monitoring.
  • Determined medical and safety requirements at emergency scene by assessing medical status of ill or injured persons.
  • Administered basic life support to patients at scene, en route to hospital and pre-hospital settings.
  • Make sound, well-informed and objective decisions; perceive the impact and implications of decisions towards a patients well-being.

Sales Manager

Verizon Wireless
05.2010 - 04.2014
  • Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
  • Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.
  • Monitored metrics and marketing investments to assess performance and implement continuous improvements.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Delivered engaging sales presentations to new clients, explaining technical information in simplified language to promote features and increase client base.
  • Organized promotional events and interacted with community to increase sales volume.
  • Held weekly meetings with sales team to identify techniques to overcome sales obstacles.
  • Initiated new sales and marketing plans for product roll-outs, including developing sales, distribution and media strategy.
  • Handled all customer relations issues pleasantly, enabling quick resolution and client satisfaction.
  • Developed local business relationships to drive large and small business wireless sales and solutions.

Education

Bachelor of Science - Industrial And Organizational Psychology

California State University - East Bay
Hayward, CA
09.2007

Associate of Science - Sociology And Psychology

Hancock Community College
Santa Maria, CA
08.2003

Skills

  • Quality control oversight
  • Project management expertise
  • Workflow enhancement
  • Customer Complaint Resolution
  • Scheduling and managing appointments
  • Troubleshooting and support services
  • Professional telephone demeanor
  • Creative problem solving
  • Staff education and training
  • Organizational recordkeeping
  • Office administration
  • Good listening skills
  • Report preparation
  • Financial transaction handling
  • Training development aptitude
  • Safety compliance
  • Emergency response
  • Property management
  • Vendor coordination
  • Landscaping management
  • Property inspections
  • Rule enforcement
  • Building maintenance

Certification

  • First Aid/CPR Certified
  • Salesforce
  • Certified Personal Trainer (CPT)
  • EMT Certified

Timeline

Resident Manager

Hokulani In Kailua AOAO
02.2021 - Current

Sales and Marketing Director

Honolulu Club
12.2016 - 10.2020

Sales Representative

Sunrun Solar
03.2016 - 12.2016

EMT-Basic

Hopkinsville County Medical
11.2013 - 04.2014

Sales Manager

Verizon Wireless
05.2010 - 04.2014

Bachelor of Science - Industrial And Organizational Psychology

California State University - East Bay

Associate of Science - Sociology And Psychology

Hancock Community College

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