Jeramie Brooks
Salem,OR
Summary
Results-driven Operations Manager known for unparalleled productivity and efficiency in task completion. Specialize in strategic planning, process optimization,dispatching, and team leadership. Excel in communication, problem-solving, and adaptability, ensuring seamless operations management and positive team dynamics. Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations.
Overview
2
2
years of professional experience
Work History
Operations Manager
Cals Moving and Storage
Salem, OR
04.2022 - Current
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Performed cost analysis for various projects to determine budget requirements.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Created detailed reports on the performance of individual departments within operations.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Led cross-functional teams in problem-solving activities related to process improvements or new product launches.
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Managed scheduling, training and inventory control.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Addressed customer concerns with suitable solutions.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Analyzed and controlled materials, supplies and equipment operational expenses.
- Oversaw financial management, budget management, accounting and payroll activities.
- Enforced federal, state, local and company rules for safety and operations.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Responded to information requests from superiors, providing specific documentation.
- Tracked and replenished inventory to maintain par levels.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Collaborated with team leaders on quality audits.
- Produced SOPs to document workplace procedures and optimize productivity through standardization.
- Planned delivery routing, team workflows, and promotional initiatives.
- Measured and reviewed performance via KPIs and metrics.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
Skills
- Business Development
- Production
- Incidents management
- Maintenance Planning
- P&L Management
- Customer Retention
- Document Control
- Financial Management
- Logistics Oversight
- Inventory Management
- Data Analysis
- Labor Relations
- Performance reporting
- Organizational Management
- Health and safety compliance
- Workflow Optimization
- Onboarding and Orientation
- Expense Reports
- Inventory Control
- Negotiation
- Work flow planning
- Team Building/Leadership
- Conflict Mediation
- Troubleshooting and problem solving
Accomplishments
- As an Operations Manager at Cal's moving we won awards for the best moving company in Salem Oregon in 2023 and 2024 with a customer service rating of 4.9 stars on goggle, facebook, Angie's list and more.
References
References available upon request.
Timeline
Operations Manager
Cals Moving and Storage
04.2022 - Current