Jeramy McLellan
Raytown,MO
Summary
Dynamic Front of House Manager with extensive experience in guest relations and staff management at Bristol Seafood Grill. Proficient in training teams, enhancing service efficiency, and ensuring food safety compliance. Proven ability in conflict resolution and operational excellence, fostering a positive dining environment.
Overview
14
14
years of professional experience
Work History
Front of House Manager
Bristol Seafood Grill
06.2022 - Current
- Ensured high service standards and customer satisfaction through effective daily operations supervision.
- Enhanced service efficiency by training and mentoring front-of-house staff.
- Optimized staff allocation during peak hours with effective scheduling strategies.
- Streamlined communication with kitchen staff to improve order accuracy significantly.
- Maintained vendor relationships for timely and efficient supply deliveries.
- Conducted performance evaluations, providing actionable feedback for team improvement.
Server Bartender Banquet Server and Floor Manager
Sullivans Steakhouse
11.2017 - 06.2022
- Enhanced guest satisfaction, delivering exceptional customer service consistently.
- Streamlined table management to boost workflow during busy service periods.
- Ensured accurate order delivery through effective collaboration with kitchen staff.
- Elevated team performance by training new members on service standards and menu.
- Cultivated positive guest relationships by promptly resolving complaints and issues.
- Fostered teamwork during peak hours, assisting coworkers for smooth operations.
Server
JackStack BBQ
03.2012 - 11.2017
- Enhanced customer satisfaction through exceptional service in a fast-paced dining setting.
- Coordinated with kitchen staff to guarantee timely and accurate order fulfillment.
- Trained new servers on menu items and service standards, boosting team efficiency.
- Resolved customer inquiries and complaints, maintaining high satisfaction levels.
- Facilitated team meetings to implement service improvements and share best practices.
- Built strong relationships with regular customers to enhance loyalty and return visits.
- Adhered to health and safety protocols, ensuring a safe dining environment.
Education
High School Diploma -
Raytown South High School
Raytown, MO05-1994
Skills
- Guest relations
- Conflict resolution
- Staff management
- Hiring
- Training and mentoring
- Training and coaching
- Food safety compliance
- Complaint handling
- Employee scheduling
- Point of sale systems
- Problem-solving
- Training and onboarding
Timeline
Front of House Manager
Bristol Seafood Grill
06.2022 - Current
Server Bartender Banquet Server and Floor Manager
Sullivans Steakhouse
11.2017 - 06.2022
Server
JackStack BBQ
03.2012 - 11.2017
High School Diploma -
Raytown South High School