JeraMya Christophe
Clovis,CA
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuously learning and professional development.
Overview
7
7
years of professional experience
Work History
Virtual Technical Support and Customer Service
AT&T
Clovis
11.2022 - Current
- Acted as the first point of contact for clients, resolving inquiries and tracking issues across multiple digital platforms.
- Scheduled and coordinated follow-ups, escalating complex issues to appropriate departments to ensure prompt resolution.
- Maintained detailed client interaction logs, and contributed to improved response processes.
- Collaborated with internal teams to meet service-level expectations, and deliver a consistent customer experience.
- Provided front-line technical support via chat, email, and remote access tools to troubleshoot software, hardware, and connectivity issues.
- Diagnosed and resolved common technical problems, including log-in issues, software updates, and system errors.
- Guided users through troubleshooting steps and system navigation using screen-sharing tools and clear documentation.
Substitute Teacher
Clovis Unified School District
Clovis
09.2022 - Current
- Managed classrooms of up to 30 students, ensuring lesson plans were followed, and daily objectives were met.
- Adapted to different grade levels and content areas, with minimal direction, using strong organizational skills.
- Communicated effectively with school administrators, faculty, and parents to ensure academic continuity.
- Maintained detailed records of student progress and classroom activities.
Remote Substitute Teacher
Los Angeles Unified School District, LAUSD
Los Angeles, CA
09.2020 - 06.2022
- Led remote classroom instruction for extended periods, using tools like Google Classroom, Zoom, and Microsoft Teams, to engage students virtually.
- Troubleshot connectivity, platform access, and classroom tech issues for students and parents, often acting as the first point of tech support.
- Maintained classroom continuity by managing assignments, coordinating with full-time staff, and communicating progress with administrators.
- Developed digital materials and streamlined grading tools to improve learning outcomes, and save time.
Library Manager
UCLA Rosenfeld Business Library
Los Angeles, CA
06.2018 - 03.2020
- Managed daily library operations, including staff scheduling, patron assistance, and resource organization in a fast-paced public service setting.
- Provided front-line technical support to patrons and staff for computers, printers, self-checkout kiosks, and public Wi-Fi access.
- Trained new employees on library systems, catalog software, and digital resource platforms.
- Coordinated with local organizations and internal departments to schedule events, workshops, and community programs.
- Implemented process improvements that reduced wait times, improved resource tracking, and increased patron satisfaction.
Education
Bachelor of Arts - Sociology
University of California, Los Angeles
Los Angeles, CA09-2020
Minor - Labor And Workplace Studies
University of California
CA09-2020
Skills
- Client Relationship Management
- Scheduling and calendar coordination
- Task and Resource Allocation
- Written and verbal communication
- Problem Solving and Adaptability
- Project Support and Documentation
- Microsoft Office Suite Google Workspace
- Familiar with Excel, Teams, Zoom, and Outlook
Timeline
Virtual Technical Support and Customer Service
AT&T
11.2022 - Current
Substitute Teacher
Clovis Unified School District
09.2022 - Current
Remote Substitute Teacher
Los Angeles Unified School District, LAUSD
09.2020 - 06.2022
Library Manager
UCLA Rosenfeld Business Library
06.2018 - 03.2020
Bachelor of Arts - Sociology
University of California, Los Angeles
Minor - Labor And Workplace Studies
University of California
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