Summary
Overview
Work History
Education
Skills
Certification
Timeline
CustomerServiceRepresentative

Jeranda Fentress

Orlando,FL

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Underguard Teleservices
Ripley, TN
02.2021 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Updated account information to maintain customer records
  • Recorded account information to open new customer accounts

Housekeeper

Treasure Island Ocean Club
Treasure Island, FL
07.2020 - 01.2021
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
  • Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean
  • Kept building entryway glass clean and polished for professional presentation
  • Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition

Customer Care Representative

Jeranda Fentress
St Petersburg , FL
08.2018 - 04.2019
  • Accustomed to working independently and collaboratively in direct response to customer care and support requirements
  • Strong ability to communicate and maintain accurate records
  • Decisive problem solver with an enthusiastic attitude and desire to please consumers.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Navigated multiple computer systems and applications to find information
  • Responded to customer needs through competent customer service and prompt problem-solving
  • Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information

Cashier

Winn Dixie Supermarket
St. Petersburg, FL
11.2017 - 03.2018
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns
  • Helped customers complete purchases, locate items and join reward programs
  • Addressed customer needs and made product recommendations to increase sales
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance
  • Collected and authorized payments of guests

Restaurant Team Member

Dunkin' Donuts
St. Petersburg, FL
03.2017 - 11.2017
  • Greeted guests pleasantly and answered menu questions.
  • Operated register to process payments and collect cash payment for order totals.
  • Arrived to work in uniform and presentable in appearance to meet restaurant standards.
  • Trained new employees by demonstrating tasks and coaching during daily activities.
  • Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages
  • Used cash registers and calculators to prepare bills, accept payments and make change
  • Recorded orders by answering customer questions and entering requests in system
  • Arrived to work in uniform and presentable in appearance to meet restaurant standards

Education

GED -

Tennessee State University
Nashville, TN
06.2006

High School Diploma -

Hunters Lane High School
Nashville, TN
06.2000

Skills

  • Complaint resolution
  • Professional telephone demeanor
  • Money handling abilities
  • Stocking and replenishing

Certification

4074048657 Hollisjf81@gmail.com Nov 2017 ‐ Mar 2018 Mar 2017 ‐ Nov 2017

Timeline

Customer Service Representative

Underguard Teleservices
02.2021 - Current

Housekeeper

Treasure Island Ocean Club
07.2020 - 01.2021

Customer Care Representative

Jeranda Fentress
08.2018 - 04.2019

Cashier

Winn Dixie Supermarket
11.2017 - 03.2018

Restaurant Team Member

Dunkin' Donuts
03.2017 - 11.2017

GED -

Tennessee State University

High School Diploma -

Hunters Lane High School

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Jeranda Fentress