Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jerann Vega

Hillsboro

Summary

Dynamic Front Desk Receptionist with proven expertise at Dr. Ernest Rubio DC in appointment scheduling and customer relationship management. Adept at utilizing electronic health records and Microsoft Office to enhance workflow efficiency. Recognized for exceptional communication skills and a professional demeanor, ensuring a welcoming environment for all patients.

Overview

12
12
years of professional experience

Work History

Front/Back Desk Receptionist

Dr Ernest Rubio DC
Victorville
06.2014 - 07.2021
  • Answered phone calls and addressed patient inquiries professionally.
  • Managed patient check-in and check-out processes efficiently.
  • Scheduled appointments using electronic health record systems.
  • Maintained organized patient files and updated records regularly.
  • Prepared documents such as letters, memos, invoices or reports using Microsoft Word or Excel software programs.
  • Resolved customer service issues in a timely fashion.
  • Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
  • Performed clerical duties such as filing, photocopying, transcribing, and faxing.
  • Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.

Front Desk Receptionist

Dr Andre Silano DC
Mesa
01.2010 - 06.2014
  • Managed patient scheduling and appointment confirmations for chiropractic services.
  • Greeted patients warmly and provided excellent customer service at the front desk.
  • Assisted with insurance verification and processing to streamline patient visits.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Explained policies and procedures to visitors.
  • Completed basic bookkeeping and document filing.
  • Scheduled appointments efficiently using electronic scheduling systems.

Education

High School Diploma -

Edward Murrow
Brooklyn, NY
06-1984

Skills

  • Appointment scheduling and insurance verification
  • Customer relationship management
  • Microsoft Office proficiency
  • Electronic health records management
  • Workflow optimization strategies
  • Conflict resolution techniques
  • Effective communication skills
  • Time management expertise
  • Attention to detail
  • Customer service excellence
  • Basic accounting principles
  • File organization methods
  • Multi-line telephone operation
  • Mail handling procedures
  • Organizational skills
  • Multitasking and prioritization abilities
  • Office equipment operation
  • Professional demeanor and conduct
  • Verbal and written communication proficiency
  • Client greeting and seating strategies
  • Data entry accuracy
  • Front desk operations management
  • Information protection protocols

Timeline

Front/Back Desk Receptionist

Dr Ernest Rubio DC
06.2014 - 07.2021

Front Desk Receptionist

Dr Andre Silano DC
01.2010 - 06.2014

High School Diploma -

Edward Murrow

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