Jerany Maldonado
Alton,USA
Summary
In the 5+ years of experience in Customer Service I have learned to love what I do and most importantly to be patient and courteous. In all of the jobs listed bellow, I have gone from taking orders (phone, in person, online) delivering them curbside or dine in, to multitasking by communicating with the kitchen and doing inventories for my superiors as well as handling cash/card transactions. I have applied all these skills outside of work and incorporated them into my lifestyle. I'm excited to demonstrate my abilities in this new opportunity, I can reassure I'm responsible and resilient with my employment, as well as cooperating, friendly, and respectful with all of my peers.
Overview
6
6
years of professional experience
Work History
Customer Service Manager
Kailani Poke Bowl
08.2023 - Current
- Operated POS system to accurately complete all transactions
- Cleaned and organized the restaurant to ensure all areas were up to the 'Texas Department of State Health Services' health and safety standards
- Took initiative in training new employees and provided direction and guidance as needed
- As well as managing inventory and ordering supplies when required
- Served customers in a fast-paced setting ensuring orders were accurate and timely
- Uphold excellent customer service standards as stated by restaurant owner
Teller Opperation Specialist
Texas National Bank
01.2024 - 07.2024
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Referred customers to other banking departments for specialized services.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Maintained friendly and professional customer interactions.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
- Processed customer transactions promptly, minimizing wait times.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
Customer Service Manager
Ace's BBQ-Mission
10.2018 - 04.2023
- Greeted customers and answered questions regarding menu items in a polite, professional manner
- Operated cash register to accurately process customer transaction In a timely manner, and maintained constant communication with kitchen staff
- Handled customer complaints and resolved issues efficiently with excellent customer service and problem solving skills
- Trained new hires on register operation and customer service techniques
- Adhered to safety and sanitation regulations in all areas
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Customer Service Representative
Papa Taco
01.2019 - 03.2021
- Proficient in operating POS systems and handling cash transactions
- Resourceful in anticipating and responding to customer needs in a timely manner
- Demonstrated expertise in upselling and cross-selling products
- Excellent communication and interpersonal skills
- Proven track record of promoting customer loyalty and satisfaction as mentioned by store owners
- Demonstrated ability to multitask and maintain order accuracy
Education
High School Diploma -
Mission Collegiate High School
Alton, Tx06.2018
Associates in STEM -
South Texas College-Pecan Campus
McAllen, TX04.2018
Skills
- Leadership
- Teamwork
- Patient
- Adaptability
- Communication skills
- Problem Solving
- Organizational skills
- Customer Service
- Proficient in Microsoft outlook, word, and Excel, etc
- Customer focused
- Excellent time management skills
- Cash handling
References
- Paola Padilla, Co-worker, (956)358-1127, 08/01/23 - 10/31/23
- Susana Aguilar, Employer, (956)467-9678, 10/01/18 - 04/30/23
- Criselda Juarez, Employer, (956)599-7578, 10/01/18 - 04/30/23
- Abigail Escamilla, Co-worker, (956)458-2924, 10/01/18 - 05/31/21
- Wendy De La Cruz, Co-worker, (956)551-2914, 08/01/16 - 08/31/23
- Emma Salinas, Employer, (956)313-1022, 08/01/23 - 11/30/23
- Gerardo Flores, Branch Manager, (956)293-0774
- Martin Mejia, Branch Manager, (956)457-2681
- Jasmine Lopez, Branch Floater, (956)650-3558
- Leyza Diaz, International Exchange, (956)315-3182
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Teller Opperation Specialist
Texas National Bank
01.2024 - 07.2024
Customer Service Manager
Kailani Poke Bowl
08.2023 - Current
Customer Service Representative
Papa Taco
01.2019 - 03.2021
Customer Service Manager
Ace's BBQ-Mission
10.2018 - 04.2023
Associates in STEM -
South Texas College-Pecan Campus
High School Diploma -
Mission Collegiate High School
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