Jerard Henry
Chicago,IL
Summary
Logistics and warehousing professional with over 10 years of experience in delivery management and customer service. Achieved high service rates through optimized transport processes and a strong commitment to safety and compliance. Expertise in building customer relationships and fostering collaborative team environments. Passionate about maintaining superior service standards to ensure efficient and reliable goods delivery.
Overview
22
22
years of professional experience
Work History
Manager
FedEx
Chicago, IL
10.2021 - 03.2025
- Trained drivers on optimizing handheld scanners to enhance delivery speed.
- Executed delivery and pickup services across 20 to 30 miles daily, maintaining high safety compliance.
- Conducted daily safety checks to reduce maintenance delays.
- Coached drivers during weekly meetings to improve team performance and safety practices.
- Managed over 10 delivery routes, achieving a 99.8% service rate in DOT compliance for hazardous materials.
- Resolved employee conflicts by guiding adherence to company policies and procedures.
Driver
UberEATS
Chicago, IL
06.2021 - 05.2022
- Optimized delivery routes based on weather conditions, reducing delivery time significantly.
- Increased on-time deliveries through advanced management techniques.
- Ensured compliance with delivery specifications to enhance customer satisfaction.
- Provided exceptional customer service, achieving a 98% satisfaction rate.
- Adhered to safety and sanitary standards to improve delivery efficiency.
- Utilized GPS navigation systems for planning efficient delivery routes.
- Maintained meticulous records of earnings and expenses to meet self-employment tax requirements.
Truck Loader/Driver
Black Horse Carriers, Inc.
Bolingbrook, IL
06.2020 - 06.2021
- Secured cargo using straps, load bars, blocks, and other materials to prevent shifting.
- Operated various equipment including dollies, forklifts, and pallet jacks for efficient product transport.
- Received training for driving a 26-ft truck while adhering to safety guidelines across rotating job functions.
- Reported unsafe situations to management, enhancing overall safety compliance within the workplace.
- Assisted in receiving dock area by unloading trailers as needed to support operations.
- Monitored inventory levels during loading and unloading processes to maintain accuracy.
- Consistently adhered to established safety regulations throughout daily tasks.
Amazon Delivery Driver
File Mile Delivery & Assembly
Chicago, IL
01.2017 - 02.2019
- Coordinated daily operations for fleet of 20 sprinter vans, increasing customer satisfaction rates.
- Strengthened customer relationships through effective communication, leading to contract renewals.
- Analyzed logistics operations to streamline transport processes, enhancing delivery speed by 45%.
- Achieved 95% on-time delivery rate over two years, significantly boosting customer satisfaction.
- Navigated multiple routes while complying with company policies, maintaining high safety standards.
- Delivered consistent, high-quality results, establishing trust through reliable performance.
Assistant General Manager
White Castle
Chicago, IL
09.2003 - 12.2018
- Ensured the accuracy of delivery documentation and validated orders thoroughly.
- Facilitated budget discussions, keeping management informed of financial status.
- Handled daily inventory shipments to maintain operational efficiency.
- Conducted general maintenance to uphold facility standards.
- Developed competitive sales standards, contributing to business objectives.
- Trained associates to foster a collaborative work environment.
- Provided exceptional customer service while serving as cashier.
- Assisted management with inventory ordering and processing financial transactions.
Intern
Big Shoulders Digital Video Production
Chicago, IL
03.2011 - 06.2011
- Managed production support, encompassing equipment and office logistics.
- Researched information to identify solutions and inform budget decisions.
- Coordinated with producers and directors to adjust lighting and camera angles.
- Communicated director instructions to cast and crew, ensuring a quiet set environment.
- Facilitated smooth footage transition from shoot to post-production editing.
- Ensured adherence to safety regulations throughout all filming activities.
- Provided logistical support by transporting equipment between locations.
Freelance Video Editor
Paul Zavala, Chef
Chicago, IL
12.2011
- Ensured punctual arrival at event location for setup and preparation.
- Edited raw footage into cohesive narratives using Final Cut Pro.
- Processed video materials with approved editing software to enhance visual quality.
- Composed final video projects in authorized authoring software for DVD production.
- Adjusted timing elements within scenes to ensure continuity between shots.
- Developed creative treatments for video projects tailored to client specifications.
Education
Bachelor of Fine Arts - Visual Communication
International Academy of Design And Technology
Chicago, IL06.2011
Skills
- Logistics coordination
- Safety compliance
- Forklift operation
- Route planning
- Inventory management
- Executive leadership
- Quality assurance
- Customer service
- Project management
- Loading and unloading
- Time management
- Warehouse safety
Personal Information
Authorized To Work: US for any employer
References
References available upon request.
Timeline
Manager
FedEx
10.2021 - 03.2025
Driver
UberEATS
06.2021 - 05.2022
Truck Loader/Driver
Black Horse Carriers, Inc.
06.2020 - 06.2021
Amazon Delivery Driver
File Mile Delivery & Assembly
01.2017 - 02.2019
Freelance Video Editor
Paul Zavala, Chef
12.2011
Intern
Big Shoulders Digital Video Production
03.2011 - 06.2011
Assistant General Manager
White Castle
09.2003 - 12.2018
Bachelor of Fine Arts - Visual Communication
International Academy of Design And Technology