Jerardo Avalos
Temecula,CA
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
10
10
years of professional experience
Work History
Service Operations Manager, District Lead & District Trainer
Albertsons/Safeway/Vons
Temecula, CA
01.2020 - Current
- As district trainer I am in charge of training any new store managers in front end operations, hiring, payroll, and accounting
- Monitored staff performance to ensure adherence to company policies and procedures.
- Developed comprehensive reports on key performance indicators related to customer service operations.
- Led the implementation of new technologies that enhanced service delivery processes.
- Coordinated with other departments such as marketing and sales regarding promotional activities.
- Resolved escalated customer issues in a timely manner while maintaining high levels of satisfaction.
- Evaluated employee job performance through regularly scheduled reviews.
- Developed and implemented strategies to improve customer service operations and performance metrics.
- Negotiated contracts with vendors providing services related to customer care.
- Scheduled employees' work hours according to business needs.
- Managed daily workflow of customer service team members.
- Created and maintained accurate records of customer interactions, transactions, comments, and complaints.
- Conducted regular training sessions for new hires on customer service best practices.
- Motivated and supported employees to maintain low turnover.
- I answered questions for many managers throughout my district
- I work directly under my district manager to implement new rules, policies, and software upgrades
- I was also left to cover my district manager's vacations or time off.
Service Operations Manager
Albertsons/Safeway/Vons
Temecula, CA
12.2017 - Current
- I have been the Service Operations Manager for Albertsons for almost five years now
- This job includes being in charge of total store operations and scheduling
- I also oversee all the outer departments and make sure they are operating to our standards
- I am directly in charge of cash flow between registers, including overages and shortages on a daily basis
- This also includes me being able to do and understand accounting for our store (including handling and verifying large amounts of money)
- Having this position includes doing many other jobs throughout the store; scan coordinator, grocery manager, and hiring manager, to name a few
- I handle most HR issues within the store and was trained directly under the Store Director to be able to perform his job duties as well
- Structured HR consulting services to support clients during organizational developments and changes.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Implemented campaigns and promotions to help with developing goods and services.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Grocery 4th Person
Albertsons, Fallbrook, CA
Fallbrook, CA
01.2017 - 12.2017
- I was fourth in charge of the store and part of the key management staff
- I was a closing manager and day time manager on occasion
- This included working the grocery department, handling registers, and preparing the store for the next day when closing
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Planned and completed group projects, working smoothly with others.
- Completed day-to-day duties accurately and efficiently.
- I was left solely in charge of the store when day managers were off for the day.
Cashier/ Bookkeeper
Red Brick Pizza, Phoenix, AZ
Phoenix, AZ
06.2014 - 08.2015
- This was a job I took while on summer vacation
- I helped run the register during our rushes and did the books otherwise
- This included counting total money for the day and making sure our overages and shortages were at a minimum
- I also handled anything HR related and filed paperwork.
Education
High School Diploma -
Oasis High School
05.2015
Some College (No Degree) - International Business
MiraCosta College
Skills
- Excellent leadership skills
- Quick learner
- Dedicated and hard worker
- PIT certified and can use an electric jack/forklift
- Excellent customer service skills
- Workforce Planning
- Operational Efficiency
- Budget Control
- Staff Supervision
- Performance Evaluations
- Policy and Procedure Enforcement
- Shift Scheduling
- New Employee Hiring
- Service Quality Management
- Proficient in Excel, Microsoft Word, and most computer applications
- Customer Service Management
- Conflict Resolution
- Employee Training and Development
- Inventory Management
- Strategic Business Planning
- Fluent in English, Spanish, and German
- Regulatory Compliance
- Trustworthy and Honest
- Forecasting
- Project Management
- Revenue Generation
- Data Management
- Reliable and Responsible
Languages
- English
- Spanish
- German
References
- Kirk Sandow, Supervisor, (951) 326-4131, s0753c90@safeway.com
- Melissa Vasquez, Current District Supervisor, (657)243-4615, Melissa.Vasquez@safeway.com
- Justin Davis, Former District Supervisor, (602) 317-0730, Justin.Davis@albertsons.com
Timeline
Service Operations Manager, District Lead & District Trainer
Albertsons/Safeway/Vons
01.2020 - Current
Service Operations Manager
Albertsons/Safeway/Vons
12.2017 - Current
Grocery 4th Person
Albertsons, Fallbrook, CA
01.2017 - 12.2017
Cashier/ Bookkeeper
Red Brick Pizza, Phoenix, AZ
06.2014 - 08.2015
High School Diploma -
Oasis High School
Some College (No Degree) - International Business
MiraCosta College
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