Jeray Mathies
Portland,OR
Summary
With strong problem-solving abilities, a willingness to learn, and excellent communication skills, well-equipped to contribute to team success and achieve positive results. Poised to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
18
18
years of professional experience
Work History
Assistant Service Manager
Metro Overhead Door
08.2017 - 03.2025
- Co-Manage the Overhead Door Service Dept
- Create, maintain & adjust the scheduled work each day
- Maintain 24 hour on call rotation & schedule, coordinate after hour and weekend jobs
- Manage the company vehicle fleet for repairs, maintenance, license plates/tags/registration Manage equipment rentals/in-house equipment (scissor lifts, forklifts)
- Computer systems - Microsoft Suite, Work order, and invoicing portals
- Order & organize parts/inventory, order safety equipment/PPE
- Maintain & oversee company uniforms
- Managed a team of technicians to ensure timely completion of maintenance tasks and high-quality workmanship.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Met with customers to discuss service needs and offer available solutions.
- Improved customer satisfaction by addressing and resolving service-related concerns promptly and professionally.
- Enhanced team efficiency by implementing streamlined procedures for daily operations.
- Coordinated schedules and assigned work orders to maximize productivity within the service department.
- Maintained accurate records of completed services, parts inventory, and customer communications to streamline processes.
- Developed strong relationships with customers, resulting in repeat business and increased loyalty.
- Followed up with customers during and after installations to verify satisfaction.
- Served as a knowledgeable point-of-contact for customers seeking information about equipment maintenance requirements or troubleshooting advice.
- Developed written plans and obtained customer consent to proceed.
- Monitored budgetary constraints closely to ensure cost-effective management of labor, parts inventory, and other resources.
Journeyman Overhead Door Technician
Metro Overhead Door
04.2010 - 08.2017
- Ensured safety standards were met during all service calls, maintaining a zero-accident record throughout tenure.
- Trained new technicians in company protocols, leading to increased efficiency and professionalism among team members.
- Conducted thorough inspections of overhead doors and systems to diagnose issues and recommend necessary repairs or replacements.
- Maintained detailed records of completed jobs, ensuring accurate billing information was submitted for invoicing purposes.
- Handled emergency after-hours calls promptly when required, demonstrating dedication towards meeting client needs outside normal working hours.
- Improved customer satisfaction by providing efficient and professional overhead door installations and repairs.
- Diagnosed problems and completed timely repairs.
- Implemented preventative maintenance programs for clients, reducing the frequency of costly repairs or replacements.
- Managed job site safety protocols effectively while working on commercial construction projects involving overhead door installation tasks.
Apprentice Overhead Door Technician
Metro Overhead Door
09.2007 - 04.2010
- Prepared worksite by setting up required tools and supplies.
- Observed experienced professionals in action, gaining valuable insights into best practices within the field.
- Learned proper and safe use and maintenance of power, hand, and safety equipment.
- Demonstrated eagerness to learn by asking questions and seeking clarification when necessary.
- Worked under the guidance of experienced professionals to learn trade best practices and techniques.
Education
GED -
Portland School District
Portland, OR06.2002
Skills
- Effective Troubleshooting
- Coordinated Task Management
- Employee Skill Enhancement
- Employee Supervision
- Quote Preparation
- Service and parts teams management
- Schedule management
- Preventive Maintenance
- Inventory management
- Project management
Accomplishments
- Supervised team of 20 staff members.
- Resolved product issue through in-house & field testing.
- Documented and resolved improper identification which led to consistent & accurate reports.
Awards
- Lead of Safety committee, member 3 years
- Forklift, Scissor lift, and Aerial lift trained
- Overhead fire door manufacturer trained
Timeline
Assistant Service Manager
Metro Overhead Door
08.2017 - 03.2025
Journeyman Overhead Door Technician
Metro Overhead Door
04.2010 - 08.2017
Apprentice Overhead Door Technician
Metro Overhead Door
09.2007 - 04.2010
GED -
Portland School District
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