Jere Catalon
Houston,TX
Summary
A dedicated and detail-oriented individual with experience in customer service and administrative roles.
Highly skilled in quickly establishing relationships through building rapport and trust, with excellent communication, organizational, and problem-solving skills. Experienced in scheduling appointments, optimizing calendar management, organizing logistics, and maintaining databases. Proficient in Microsoft Office particularly Outlook, and data entry.
Overview
21
21
years of professional experience
Work History
Master Stylist
Amazing Lash Studio
04.2021 - Current
- Cultivated an inclusive salon atmosphere by providing a welcoming environment for clients of all backgrounds.
- Established positive working relationships with peers and management through clear communication and teamwork initiatives.
- Ensured a clean, organized workspace that adheres strictly to safety standards set forth by state licensing boards.
- Earned recognition as a top stylist within the salon due to dedication toward ongoing education and mastery of new techniques.
- Maintained a loyal clientele through consistent delivery of exceptional customer service and high-quality results.
- Consistently met or exceeded sales goals for retail products by educating clients on the benefits of proper lash care routines at home.
- Mentored junior stylists, sharing industry knowledge and best practices to enhance their skills and confidence.
- Sanitized work station and sterilized hair tools and equipment after each client to maintain salon safety and cleanliness standards.
- Organized sales area and work station to showcase products and boost sales.
- Resolved guest complaints about service or style.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Boosted client retention rate by consistently exceeding expectations in terms of skill, creativity, and attention to detail.
- Contributed to overall salon success by actively participating in promotional events, social media campaigns, and community outreach efforts.
Senior Waxing Therapist
European Wax Center
08.2012 - 10.2016
- Streamlined appointment scheduling for increased efficiency and improved customer experience.
- Developed strong relationships with clients, resulting in a high rate of repeat business and referrals.
- Stayed current on latest trends in the waxing industry, updating services as needed to remain competitive.
- Utilized excellent communication skills when interacting with clients before, during, and after their appointments.
- Enhanced client satisfaction by providing personalized waxing treatments tailored to individual needs.
- Worked closely with skincare product representatives to offer recommendations for retail products that enhanced clients'' waxing results.
- Assisted in training new employees on waxing techniques, sanitation procedures, and customer service standards.
- Mentored junior therapists, sharing expertise in advanced waxing techniques and best practices.
- Demonstrated exceptional time-management skills, consistently completing appointments within allotted timeframes without sacrificing quality.
- Participated in continuing education courses to stay updated on best practices within the esthetics field.
- Educated clients on proper pre-and post-wax care, reducing instances of irritation or other adverse reactions.
- Maintained a clean and sterile work environment, ensuring client safety and adhering to industry regulations.
- Maintained clean and sanitary workspace.
- Increased salon revenue by 20% through upselling at-home products and providing excellent care.
Administrative Assistant
Caravan Of Love (NPO)
05.2009 - 02.2011
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Scheduled office meetings and client appointments for staff teams.
- Created and maintained databases to track and record customer data.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Assisted development and implementation of new administrative procedures.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Facilitated collaboration within the team by organizing regular meetings, maintaining meeting minutes, and tracking project progress.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Managed filing system, entered data and completed other clerical tasks.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
Medical Assistant
Acadia Women's Health
04.2003 - 11.2006
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Called and faxed pharmacies to submit prescriptions and refills.
- Collected and documented patient medical information such as blood pressure and weight.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Verified patient insurance coverage and collected required co-payments.
Education
Diploma of Esthetics -
Aveda Institute Lafayette
Lafayette, LA12.2007
Associate of Applied Science -
Remington College - Baton Rouge
Baton Rouge, LA12.2002
High School Diploma -
Lafayette High School
Lafayette, LA05.1998
Skills
- Professional and ethical conduct
- Strong collaboration skills and effective communication at all levels
- Excellent organizational and time management skills, with the ability to work autonomously Strong attention to detail and adaptability in changing situations Resilience and tenacity in overcoming challenges
- Robust problem-solving and analytical skills Self motivated learner with strong initiative to explore and acquire new skills
Additional Information
Relevant Experience
Timeline
Master Stylist
Amazing Lash Studio
04.2021 - Current
Senior Waxing Therapist
European Wax Center
08.2012 - 10.2016
Administrative Assistant
Caravan Of Love (NPO)
05.2009 - 02.2011
Medical Assistant
Acadia Women's Health
04.2003 - 11.2006
Diploma of Esthetics -
Aveda Institute Lafayette
Associate of Applied Science -
Remington College - Baton Rouge
High School Diploma -
Lafayette High School