Jerea Shaw
Sharon Hill,PA
Summary
Results-oriented operations specialist and former operations manager with 13+ years of proven track record of driving operational excellence and achieving organizational objectives. A strategic thinker and visionary leader adept at strategic planning, decision-making, and fostering a culture of innovation. Skilled in risk management, problem-solving, and stakeholder change management, with a customer-centric approach to business development. Committed to ongoing enhancement and driven to achieve outstanding outcomes, I am ready to utilize my broad leadership background, specifically in operations management, to foster growth, streamline operations, and surpass objectives in a dynamic leadership or project management capacity. With a commitment to excellence and a proactive approach to problem-solving, I am prepared to make a significant impact and lead teams to new heights of success.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Lead Administrator / Support Team Lead
Philadelphia Technician Training Institute (PTTI)
09.2024 - Current
- Led administrative operations across multiple departments, serving as a cross-functional “floater” supporting Student Services, Admissions, Financial Aid, Default Management, Career Services, and Operations across two campus locations.
- Oversaw cybersecurity oversight and data protection for the institution and student population, supporting secure access, system integrity, and compliance with internal security protocols.
- Managed and administered the Microsoft Teams environment for staff and students, including user access, collaboration workflows, and system organization to support daily academic and operational needs.
- Acted as a central escalation point for operational, technical, and administrative issues, ensuring continuity of services across programs.
- Supported Career Services by assisting in the development and maintenance of employer and workforce partnerships.
- Identified and researched grant funding opportunities, contributing to institutional sustainability and program growth.
- Represented the institution as a brand and social media advocate, participating in website initiatives and public-facing engagement efforts.
- Played an active role in graduation ceremonies and institutional events, supporting student success milestones and organizational visibility.
- Reported directly to the President & CEO, operating with a high degree of autonomy, discretion, and leadership accountability.
OPERATIONS SPECIALIST (Hybrid)
Maven Inc.
11.2021 - Current
- Magnify productivity by meticulously completing assigned tasks within set deadlines, thereby optimizing workflow and driving operations.
- Expedite empowered decision-making across pre-bids, campaigns, special projects, and trade identification by supervising a robust project.
- Standardize communication and responses to client inquiries by consolidating pertinent information from all mailboxes into a daily report.
- Empower productive discussions by crafting comprehensive meeting materials, ensuring accessibility for both virtual and in-person meetings.
- Fuel organizational success by systematically compiling and maintaining data for accurate analysis and informed strategic planning.
- Safeguard project success through real-time updates of project sheets, monitoring progress, and identifying challenges or discrepancies.
OPERATIONS MANAGER
Smashburger
09.2018 - 11.2021
- Heightened regional sales through the successful launch of 3+ new store locations, overseeing all aspects from site selection to staff training.
- Cut stock discrepancies by 30% and improved ordering efficiency with a cross-functional team implementing an advanced inventory system.
- Earned the prestigious 'Manager of the Year' award for surpassing organizational goals with exemplary leadership and performance.
- Secured a 100% pass rate in health inspections and mitigated workplace accidents through strict adherence to safety regulations.
MULTI-SITE GENERAL MANAGER
Taco Bell & Kentucky Fried Chicken (KFC)
04.2014 - 08.2018
- Amplified annual revenue to $2M+ per restaurant by overturning declining sales and subpar performance through vigorous team motivation.
- Revamped restaurant productivity by 75% through sales-focused realignment, skyrocketing customer satisfaction by 85% in four months.
- Acquired 10+ high-value clients annually and 30+ new partnerships throughout tenure by pitching proposals to prospective clients and partners.
AREA MANAGER
Pros’ Beauty Choice Care, Inc.
- Alleviated shrinkage and theft while optimizing inventory levels by supervising scheduling and payroll for 60+ employees across 430+ stores and enhancing communication with store managers, all while monitoring industry trends.
TERRITORY MANAGER
Lehigh Gas/Exxon Mobil
- Yielded $23M+ in annual revenue and upheld 95% customer satisfaction rates through the adept management of 32+ Exxon Mobil C-store sites and 32+ ATMs, all while delivering exemplary service.
STORE MANAGER
Footlocker
- Outperformed sales plans, achieving year-over-year (YOY) growth for seven consecutive years by supervising 25+ direct reports, comprising sales associates and junior management, and guiding floor sales teams.
OPERATIONS & ASSISTANT MANAGER
Aeropostale
- Alleviated shrinkage and theft while optimizing inventory levels by supervising scheduling and payroll for 60+ employees across 430+ stores and enhancing communication with store managers, all while monitoring industry trends.
Education
Bachelor of Science - Cyber Security
University of Phoenix
Philadelphia, PA12-2026
Skills
- Management Strategies Business Development Organizational Change Management Project Management Operations Management Decision-Making Practical Communication & Presentation Skills Visionary Leadership Skills Risk Management Delegation Problem-Solving Customer Focus Stakeholder Management Adaptability Conflict Resolution Interpersonal Skills Innovation Performance Management Analytical Skills Resourcefulness Ethical Leadership Collaboration Continuous Learning
- Payroll Software (GoToWorkspace, BlueCube, Synergy), Document Management Systems, CRM Software, ERP Software, Remote Desktop Tools, Microsoft Office Suite
- Staff management
- Operations management
- Relationship building and management
- Team development
- Goals and performance
- Performance management
- Operations
- Staff training and development
- Cross-functional collaboration
- Staff training
- Controlling costs
Accomplishments
- Streamlined operational workflows across multiple departments, improving efficiency, response time, and team accountability
- Led cross-functional initiatives supporting business operations, compliance, and stakeholder engagement in fast-paced environments
- Designed and implemented process improvements that reduced errors, eliminated redundancies, and increased productivity
- Served as a primary point of contact for leadership, resolving issues proactively and supporting strategic decision-making
- Managed high-volume tasks while balancing competing priorities and meeting tight deadlines without sacrificing quality
- Supported cybersecurity initiatives through hands-on labs, incident response simulations, and risk management exercises
- Applied security best practices in access control, system monitoring, and incident documentation
- Leveraged CRM systems, automation tools, and multi-screen workstations to optimize remote operations and communication
- Built and maintained organized documentation, reports, and tracking systems to support transparency and audits
- Recognized as a trusted go-to resource for problem-solving, coordination, and leadership s
- Resolved product issue through consumer testing.
Certification
- ServSafe Certification, June 2024 | National Restaurant Association Educational Foundation (NRAEF) — Philadelphia, PA
- Department of Public Health Certification, June 2024| Helth Partner — Philadelphia, PA
Timeline
Lead Administrator / Support Team Lead
Philadelphia Technician Training Institute (PTTI)
09.2024 - Current
OPERATIONS SPECIALIST (Hybrid)
Maven Inc.
11.2021 - Current
OPERATIONS MANAGER
Smashburger
09.2018 - 11.2021
MULTI-SITE GENERAL MANAGER
Taco Bell & Kentucky Fried Chicken (KFC)
04.2014 - 08.2018
AREA MANAGER
Pros’ Beauty Choice Care, Inc.
TERRITORY MANAGER
Lehigh Gas/Exxon Mobil
STORE MANAGER
Footlocker
OPERATIONS & ASSISTANT MANAGER
Aeropostale
Bachelor of Science - Cyber Security
University of Phoenix