Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jerece Dennis

Houston

Summary

Experienced Customer Service Representative with 7 years in high-volume call centers. Proficient in claims analysis, tech support, and data entry. Skilled in call resolution, customer retention, data accuracy, remote troubleshooting, and maintaining HIPAA compliance.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Provider Service Representative

The Cigna Group
01.2023 - Current
  • Initiate and maintain effective communication channels with providers and patients, reducing discrepancies by 65%.
  • Provide general claim support with analytical skills. Investigated and processed claims while maintaining 98% accuracy weekly.
  • Analyze, investigate and process claims while maintaining 98% accuracy weekly.
  • Demonstrate exceptional customer service, contributing to a 10% increase in customer satisfaction and consistently meeting departmental targets.

Patient Care Coordinator

ChartSpan Medical Technologies
11.2020 - 04.2021
  • Consult and collaborate with other health care providers and specialists to arrange patient appointments and treatment plans using CRM software.
  • Managed administrative intake of members.
  • Assist the care team with developing and assessing health interventions.
  • Attend ongoing training and courses to keep abreast of new developments in health care.
  • Assist with securing funding for medical care as required.

Data Entry Agent

Franchisees First Pizza Hut
05.2017 - 11.2020
  • Accurately input, update, and maintain data in company systems or databases.
  • Performed heavy data entry with at least 100 people a day.
  • Prepared source data for computer entry by compiling and sorting information and establishing entry priorities.
  • Worked with MS Word, PowerPoint and Excel to prepare presentations.

Remote Client Experience Associate

Full Creative
05.2016 - 06.2017
  • Answers questions and resolves issues as a single-point-of-contact for product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
  • Implemented a new FAQ section through data analysis, successfully reducing repetitive inquiries by 25%.
  • Collaborated with cross-functional teams to enhance appointment scheduling accuracy and timeliness, contributing to a 62% increase in customer satisfaction.

Patient Clinical Support

Ecardio Diagnostics
01.2014 - 08.2014
  • Transmitted patient electrical impulses, assisted with software configuration as well as resolving technical issues with remote troubleshooting.
  • Managed inbound calls, assessed urgency, directed inquiries to appropriate departments through ticketing systems.

Education

High School Diploma - General Education

Aldine High School
06.1996

Skills

  • Claims Processing Software
  • EHR Systems
  • Microsoft Office
  • Account Management
  • CRM Systems
  • Call Center Operations
  • HIPAA Compliance
  • Goal-oriented mindset
  • Data entry proficiency

Certification

Certified Health Coach

Timeline

Provider Service Representative

The Cigna Group
01.2023 - Current

Patient Care Coordinator

ChartSpan Medical Technologies
11.2020 - 04.2021

Data Entry Agent

Franchisees First Pizza Hut
05.2017 - 11.2020

Remote Client Experience Associate

Full Creative
05.2016 - 06.2017

Patient Clinical Support

Ecardio Diagnostics
01.2014 - 08.2014

High School Diploma - General Education

Aldine High School

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