Jerecia Moore
Huntsville,AL
Summary
- Excellent in the areas of Communication, Customer Service and Office Administration.
- Basic Life Support and First Aid.
- Effective problem solving skills for patient related issues.
- Able to deliver effective patient care services as directed by licensed nurses.
- Currently participating in AIDT's Ready to Work program. Authorized to work in the US for any employer
Knowledgeable Front Desk Supervisor enthusiastic about improving team productivity and maximizing guest satisfaction. Proficient in managing back-end financial and administrative functions. Excel in fast-paced environments with motivational management style and resourceful mindset. Versatile Front Desk Supervisor adept at managing guest expectations, hotel reputation and business needs. Effective multitasker and clear communicator with [Number] years in hospitality industry. Experience managing front desk team of guest service specialists.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Front Desk Supervisor
Holiday Inn Express and Suites
07.2023 - Current
- Specialize in group reservations and blocks
- Manage room reservations
- Welcome guests, check them in, distribute room keys and explain the hotel's amenities and take payment from customers
- Quickly Respond to guests' issues and complaints in a friendly, timely manner
- Explain local amenities and attractions to guests
- Assist customers with the planning of special events such as weddings and business conferences
- Arrange specialized services for VIP customers.
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer inquiries promptly.
- Streamlined check-in and check-out processes for improved guest experience and reduced waiting times.
Patient Care Technician
Huntsville Hospital Health System
09.2020 - Current
- Medical Office Administration
- Strong understanding of nursing practices and related regulations such as Safety, Infection Control, Medical Terminology, and use of patient equipment
- Cleaning, sterilizing, and maintaining medical tools and equipment used in a patient's room
- Assisting patients with daily living activities such as toileting, dressing, and taking meals.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Reduced stress for patients and families through effective communication and empathetic support.
Front Desk Agent
Residence Inn by Marriott
01.2023 - 07.2023
- Maintain a well detailed record of three hundred plus rooms using Fosse Operating System
- Oversee front desk activities
- Maintained guest relations, housekeeping schedules, and maintenance work orders
- Performed check-in, check-outs and room change procedures to ensure everything was executed properly
- Ensured desk was kept clear and orderly to brand standards
- Responded to guest inquiries and requests.
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Streamlined front desk operations for improved efficiency and faster service delivery.
Front Desk Agent
Courtyard by Marriott
07.2021 - 01.2023
- Manage online, phone and in-person room reservations
- Welcome guests, check them in, distribute room keys and explain the hotel's amenities
- Take payment from customers
- Respond to guests' issues and complaints in a friendly, timely manner
- Explain local amenities and attractions to guests
- Work with other staff members to ensure that all guest rooms meet hotel standards and accommodate any special client needs
- Assist customers with the planning of special events such as weddings and business conferences
- Arrange specialized services for VIP customers.
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Streamlined front desk operations for improved efficiency and faster service delivery.
Senior Account Specialist
AT&T (DirecTV)
07.2018 - 09.2020
- Customer Service online and telemarketing
- Account Budgeting
- Retention and Collection Services
- Wireless Sales
- Entertainment service Bundling.
- Improved client satisfaction by delivering tailored financial solutions and maintaining strong relationships.
- Streamlined account management processes for increased efficiency and productivity.
Customer Service Manager & Accounting
Walmart
04.2012 - 05.2018
- Performed duties such as Accounting, Auditing, Orders, and Inventory Management
- Answering customer questions and help with any needs
- Provided conflict resolutions and troubleshooting to ensure customer satisfaction
- Assisted with community service projects
- Monitoring backroom for any sign of Security breach or risk of shrink.
- Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
- Increased team productivity by providing ongoing training and support to customer service representatives.
Education
Associate of Applied Science - Business Management
J.F. Drake State Community And Technical College
Huntsville, AL05.2023
Skills
- Senior Account Specialist
- Customer Service Manager and Accounting
- Patient Care Aide
- Microsoft Office Skills such as excel, power point, and Windows 10
- Programming
- Telecommunications
- Workplace Safety
- Inventory Management
- Infection Control Training
- Medical Records
- Customer service
- Hotel experience
- Upselling
- Personal assistant experience
- Budgeting
- Accounting
- Front desk
- Sales
- Operating systems
- Medical records
- Telecommunication
- Hospital experience
- Guest relations
- Yardi
- Fair Housing regulations
- Property management
- Team building and supervision
- Guest Relations
- VIP guest relations
- Reservations Management
Certification
- CPR Certification
- AED Certification
Assessments
- Scheduling, Proficient, 07/01/18, Measures a candidate's ability to cross-reference agendas and itineraries avoid conflicts when create schedules.
- Customer service, Proficient, 02/01/21, Identifying and resolving common customer issues
- Front desk agent (hotel), Proficient, 08/01/21, Selecting hotel rooms based on verbal requests and identifying errors in hotel data
Timeline
Front Desk Supervisor
Holiday Inn Express and Suites
07.2023 - Current
Front Desk Agent
Residence Inn by Marriott
01.2023 - 07.2023
Front Desk Agent
Courtyard by Marriott
07.2021 - 01.2023
Patient Care Technician
Huntsville Hospital Health System
09.2020 - Current
Senior Account Specialist
AT&T (DirecTV)
07.2018 - 09.2020
Customer Service Manager & Accounting
Walmart
04.2012 - 05.2018
Associate of Applied Science - Business Management
J.F. Drake State Community And Technical College
- CPR Certification
- AED Certification
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