Jered Bickford
Twin Falls,ID
Summary
Dynamic leader with a proven track record at Leslie’s Pool Supplies, enhancing sales team performance and customer satisfaction. Expert in Salesforce, with exceptional verbal communication skills, I spearhead strategies that boost sales operations and team motivation, achieving a 20% increase in profitability. Renowned for empowering teams and fostering client loyalty through innovative solutions.
Overview
1
1
Certification
Work History
Sales Associate Manager
South Central Pools
- Managed a team of sales associates, providing guidance and support to improve overall performance.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Organized product displays to attract potential buyers and increase sales conversions.
- Enhanced store presentation by optimizing store layout, visual merchandising, and promotional materials.
General Manager
Leslie’s Pool Supplies
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Sales Associate
Chevron Extra Mile
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Provided positive first impressions to welcome existing, new, and potential customers.
Half Owner/technician
Immaculate Pools
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Route Supervisor
Aquarius Pool and Spa Service
- Maintained detailed records of routes, mileage logs, fuel consumption data, customer service issues, and other relevant information for analysis purposes.
- Coordinated crisis response plans during inclement weather or unexpected events that impacted transportation timelines while maintaining safety as a top priority.
- Analyzed delivery performance metrics to identify trends, areas of improvement, and opportunities for growth within the organization.
- Assisted in employee hiring, training, and retention efforts, contributing to a stable workforce with low turnover rates.
- Developed strong relationships with clients, leading to increased business opportunities and referrals.
- Monitored daily operations and routes to resolve issues and drive operational effectiveness.
- Planned, distributed, monitored and followed up on daily route assignments to service customers per company standards and agreements.
- Visited customers and customer sites to evaluate and resolve safety issues.
- Leveraged systems, equipment and process redesign to drive continuous improvement.
- Maintained safe work environment and confirmed current compliance with OSHA and other governmental regulations.
Sales Associate
Unocal 76
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Assistant Manager
Cybellespizza
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
- Oversaw daily operations to maintain store cleanliness and organization.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Shift Supervisor
Unamas Taqueria
- Managed a team of sales associates, providing guidance and support to improve overall performance.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Organized product displays to attract potential buyers and increase sales conversions.
- Enhanced store presentation by optimizing store layout, visual merchandising, and promotional materials.
Education
Olympic High School
Salvia St. Concord, CA06.1996
Skills
- Customer engagement
- Meeting management
- Salesforce proficiency
- Sales calls
- Verbal and written communication
- Product knowledge
- Empowers high-performing sales teams
- Sales team training
- Staff management
- Positive and upbeat
- Goals and performance
- Sales operation
- Employee motivation
- Sales processes
- Training and development
- Sales process
Certification
Certified in water chemistry through the IPSSA and certified in CPR.
Timeline
Sales Associate Manager
South Central Pools
General Manager
Leslie’s Pool Supplies
Sales Associate
Chevron Extra Mile
Half Owner/technician
Immaculate Pools
Route Supervisor
Aquarius Pool and Spa Service
Sales Associate
Unocal 76
Assistant Manager
Cybellespizza
Shift Supervisor
Unamas Taqueria
Olympic High School
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