Overview
Work History
Education
Skills
Timeline
Generic

Jered Hartwell

Broussard,LA

Overview

29
29
years of professional experience

Work History

Assistant Store Manager

Cajun Gun And Gear
08.2022 - Current
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Complete government form for legal transfer of firearms.
  • Proved superior customer service by staying abreast of current products and procedures.
  • Manage check in of new inventory, logging in to the system and determine the correct prince point/ profit margins.

Parts Counter Sales Person

Louisiana Caterpillar
08.2021 - 08.2022
  • Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
  • Completed sales and service documentation for customer and business records and provided receipts of purchase.
  • Stocked shelves, and merchandised products enabling customers to find needed items and products.
  • Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
  • Created Purchase orders for Third party vendors.
  • Researched needed parts and provided recommendations for other needed items ( oil for filter change, gaskets, supplemental parts etc,.
  • Built and maintained customer relationship with follow up contact about purchase performance, researching other customer needs based on machinery hourly usage.
  • Received client emails and phone calls and promptly responded with perfect time management skills to provide quotes for requested parts.
  • Brought financial and inventory discrepancies to superiors for corrective action to proved the best custom experience.

Executive Team Leader

Target
11.2018 - 04.2020
  • Mentored employees to help improve skills and enable team members to become peak performers on job.
  • Built relationships with team members to encourage willingness to address concerns and issues.
  • Recruited and hired talented individuals bringing depth and experience to organization.
  • Monitored system using excel to address fraudulent activity.
  • Manage, influence and validate a safe and secure culture by driving physical security and safety processes; lead store response and safety processes; lead store response and emergency crisis plans.
  • Educate store leaders and teams on emergency preparedness and physical security procedures.
  • Act as a key resource for Company initiatives in safety training.
  • Establish a culture of accountability through clear expectations and performance management.
  • Anticipate staffing needs, talent plan both long and short term.
  • Support onboarding of new team members.
  • Develop, coach to elevate team skills and expertise.
  • Manage and model the safety culture in store by recognizing safe behaviors and correcting unsafe behaviors.
  • Investigate injuries that occur to determine the root cause and implement action plans to prevent future events.
  • Act as a first responder for incidents (e.g., security, weather etc.) .

Police Lieutenant

Lafayette Police Department
09.1994 - 10.2018
  • Supervised crowds at busy events to prevent injuries and property destruction.
  • Established and enforced employee performance policies.
  • Educated staff members on proper field procedures to boost public trust in officers and efficiency.
  • Evaluated case documentation submitted by team members to check accuracy and compliance with department policies aimed at protecting criminal cases.
  • Maintained accountability and streamlined oversight of more than $100,000.00 in equipment and supplies.
  • Accompanied police officers during shifts to evaluate performance and resolve incorrect behaviors.
  • Served as mentor and role model to junior officers.
  • Developed and maintained positive relationships with community members.
  • Motivated and trained squad members to become proficient with equipment and daily tasks.
  • Manage personel levels and staffing requirements.
  • Consulted with HR for employee compliance.
  • Field citizen complaints, evaluated performance issues and conducted corrective action training/counseling.
  • Conducted employee after action reports from on the job inury reports.

Education

No Degree - Law Enforcement Executive Development Academy

FBI LEEDA
Lafayette, LA

Associate of Science - Business Management

Central Texas College
Killeen, TX
10.1994

Skills

  • Attention to Detail
  • Customer Experience
  • Program Administration
  • Team-Building Exercises
  • Staff Supervision
  • Desktops, Laptops and Mobile Devices
  • New Hire Training
  • Business Development and Planning
  • Corrective Actions
  • Goals and Performance
  • Customer Relations
  • Product and Service Sales
  • POS Systems Operations
  • Customer Service
  • Coaching and Mentoring
  • Microsoft Office Suite
  • Shrink Minimization
  • Policy Development and Enforcement
  • Manage Operations
  • Inventory Control
  • Staff Management
  • Store Opening and Closing
  • Customer Inquiry Response
  • Time Management

Timeline

Assistant Store Manager

Cajun Gun And Gear
08.2022 - Current

Parts Counter Sales Person

Louisiana Caterpillar
08.2021 - 08.2022

Executive Team Leader

Target
11.2018 - 04.2020

Police Lieutenant

Lafayette Police Department
09.1994 - 10.2018

No Degree - Law Enforcement Executive Development Academy

FBI LEEDA

Associate of Science - Business Management

Central Texas College

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Jered Hartwell