Selected, trained, and developed installation personnel to achieve high-performing teams.
Enhanced customer satisfaction by closely monitoring order fulfillment and addressing issues promptly.
Improved on-time delivery and installation times by optimizing transportation routes and scheduling.
Facilitated smooth communication between sales, logistics, warehouse, and installation departments to improve overall workflow efficiency.
Created and enforced detailed organization processes to increase quality and service standards.
Vice President of Operations
Lundquist Construction
01.2015 - 01.2022
Strategically coordinated personnel and subcontractor operations according to objectives and capabilities, effectively allocating resources to deliver efficient and under-budget project completion.
Facilitated bid estimates, drafting, design, and sales of all new projects.
Hired and managed employees to maximize productivity and reduce risk while training staff on best practices and protocols.
Handled client communication to ensure excellent client experience and manage ongoing project expectations.
Studied and interpreted blueprints to plan construction phases and allocate resources.
Construction Foreman
D Rausch Construction
11.2012 - 12.2014
Supervised field crews to maximize quality and work efficiency while maintaining compliance with client specifications, OSHA mandates, and regulatory standards.
Delegated assignments based on plans, project needs, and knowledge of individual team members.
Allocated resources to keep projects in line with budget.
Commercial Sales Specialist
Lowes Home Improvment
06.2007 - 11.2012
Exceeded monthly sales targets consistently through proactive outreach to new and existing contractors and strategic planning for resource delivery based on project timelines.
Increased client satisfaction by providing exceptional customer service and addressing commercial sales inquiries.
Evaluated competitor offerings to inform pricing strategy adjustments that enhanced competitiveness in the market and prepare holistic bids for new home builds and renovations.
<ul>
<li>Operations Management Responsibilities:</li>
<li>Supervised a cross-functional team of over 40, including field technicians, logistics personnel, and customer service agents.</li>
<li>Developed and implemented SOPs that improved field installation efficiency by 30%.</li>
<li>Managed nationwide GPS device deployments for fleet clients, coordinating logistics, and resource allocation.</li>
<li>Maintained service-level agreements (SLAs) with clients, ensuring a 95%+ client satisfaction rate.</li>
<li>Monitored and managed the inventory of GPS tracking devices and installation equipment.</li>
<li>Generated and presented monthly operational performance reports to executive leadership.</li>
<li>IT Management Responsibilities:</li>
<li>Led the administration and technical maintenance of the Nsoroma GPS tracking platform (web and mobile).</li>
<li>Oversaw server infrastructure, software updates, and data security across internal systems.</li>
<li>Integrated third-party APIs into the company’s GPS platform for enhanced client reporting.</li>
<li>Provided tier-2 technical support for software and hardware issues, reducing resolution time by 40%.</li>
<li>Implemented cybersecurity protocols and backup solutions to secure client data.</li>
<li>Researched and deployed new GPS hardware models, reducing device failure rates by 25%.</li>
</ul> at NSOROMA GPS LTD<ul>
<li>Operations Management Responsibilities:</li>
<li>Supervised a cross-functional team of over 40, including field technicians, logistics personnel, and customer service agents.</li>
<li>Developed and implemented SOPs that improved field installation efficiency by 30%.</li>
<li>Managed nationwide GPS device deployments for fleet clients, coordinating logistics, and resource allocation.</li>
<li>Maintained service-level agreements (SLAs) with clients, ensuring a 95%+ client satisfaction rate.</li>
<li>Monitored and managed the inventory of GPS tracking devices and installation equipment.</li>
<li>Generated and presented monthly operational performance reports to executive leadership.</li>
<li>IT Management Responsibilities:</li>
<li>Led the administration and technical maintenance of the Nsoroma GPS tracking platform (web and mobile).</li>
<li>Oversaw server infrastructure, software updates, and data security across internal systems.</li>
<li>Integrated third-party APIs into the company’s GPS platform for enhanced client reporting.</li>
<li>Provided tier-2 technical support for software and hardware issues, reducing resolution time by 40%.</li>
<li>Implemented cybersecurity protocols and backup solutions to secure client data.</li>
<li>Researched and deployed new GPS hardware models, reducing device failure rates by 25%.</li>
</ul> at NSOROMA GPS LTD