Summary
Overview
Work History
Skills
Timeline
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Jered Patterson

North Las Vegas,NV

Summary

Dynamic leader with a proven track record at Parks And Recreations, excelling in team leadership and problem-solving. Enhanced customer satisfaction and operational excellence through innovative activity coordination and effective decision-making. Skilled in fostering teamwork and collaboration, significantly boosting team morale and participant engagement. High-energy Recreational Leader adept at developing exciting calendar events to maximize budgetary resources while fulfilling community desires. Talented problem-solver with personable and open style. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

20
20
years of professional experience

Work History

Rec Staff Member

Parks And Recreations
06.2010 - Current


  • Motivated participants by leading energizing icebreakers and group games at the start of each event or session.
  • Enhanced camper experience by planning and executing diverse recreational activities tailored to their interests.
  • Provided exceptional customer service to all guests, addressing concerns promptly and professionally.
  • Boosted team morale and facilitated staff bonding through organizing regular team-building events.
  • Performed light custodial duties to provide clean and inviting facilities.
  • Responded to public inquiries to provide information about programs and facilities.
  • Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity.

Customer Service Manager

Hoover Dam Cafe/ Store
06.2015 - 08.2021
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Controlled resources and utilized assets to achieve qualitative and quantitative targets.

Support Staff Member

CCSD
08.2009 - 05.2018
  • Greeted visitors professionally, directing them appropriately and ensuring a positive first impression of the organization.
  • Answered telephone and assisted callers by providing information or directing to appropriate employee.
  • Provided administrative support for various departments, contributing to the smooth operation of the organization.
  • Resolved customer inquiries with patience and empathy, fostering positive relationships with clients.
  • Assisted employees with making copies, sending faxes, and filing paperwork.
  • Assisted in managing schedules, coordinating meetings, and maintaining calendars for optimal time management.
  • Handled confidential information with discretion and ensured its secure storage according to company policies.

Stock Manager/ 3rd Key

Champs Shoe Store
02.2004 - 04.2013

Skills

  • Activity Coordination
  • Fundraising Techniques
  • Adaptive Programming
  • Flexibility
  • CPR Certified
  • Teamwork and Collaboration
  • Problem-Solving
  • Time Management
  • Team Leadership
  • Relationship Building
  • Decision-Making

Timeline

Customer Service Manager

Hoover Dam Cafe/ Store
06.2015 - 08.2021

Rec Staff Member

Parks And Recreations
06.2010 - Current

Support Staff Member

CCSD
08.2009 - 05.2018

Stock Manager/ 3rd Key

Champs Shoe Store
02.2004 - 04.2013

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Jered Patterson