Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
Work History
Service Manager
Sunrise Ford
03.2023 - 02.2025
Set individual performance goals aligned with department objectives to drive productivity and accountability
Oversaw daily service operations, optimizing technician workflow, repair timelines, and customer satisfaction
Generated competitive and accurate repair estimates, clearly outlining labor, parts, and warranty details
Managed work orders, employee timecards, and warranty claim approvals to ensure smooth backend operations
Supported the team hands-on by advising customers and assisting with diagnostics, repairs, and maintenance during peak times
Led service team meetings to address recurring issues, process improvements, and customer feedback
Trained and mentored new hires on company procedures, customer service strategies, and repair protocols
Built strong client relationships, increasing retention and trust through clear communication and follow-up
Internet Car Sales
Sunrise Ford
07.2021 - 02.2023
Utilized platforms such as eLeads, CDK, DealerTrack, CUDL, AutoTrader, TrueCar, vAuto, and KBB to manage leads, assess inventory, and drive new and used vehicle sales.
Guided customers through the complete buying process, ensuring a smooth experience from needs assessment to final paperwork.
Surpassed monthly sales goals through strategic lead conversion and tailored vehicle recommendations.
Cultivated strong relationships with both new and returning clients by maintaining transparent, consultative communication.
Diligently followed up with digital, phone, and in-person leads to maximize appointment show rates and deal closures.
Educated buyers on vehicle specifications, warranty packages, and financing options to enhance confidence and satisfaction.
Life Insurance Broker
Family First Life Insurance Broker
11.2020 - 07.2021
Recommended suitable life insurance products based on clients' objectives and requirements
Managed existing client accounts by conducting periodic reviews of coverage levels, beneficiary designations, premium payment schedules, or other relevant details that may warrant updates or adjustments based on changing circumstances since initial purchase date
Delivered informative presentations regarding company's life insurance products at community outreach events or seminars targeted towards specific demographics e.g Young families
Conducted thorough market research to stay updated on industry trends and competitor offerings
Analyzed client needs and provided tailored life insurance solutions
Collaborated with team members to develop effective sales strategies and achieve targets
Salesman
Best Buy
05.2019 - 11.2020
Actively sold TVs to customers
Developed and nurtured relationships with customers to encourage repeat business
Conducted client outreach to maintain customer engagement
Made sales and upsold customers
Managed average sales and hit KPIs
Demonstrated strong communication skills to effectively interact with customers Utilized product knowledge to provide tailored recommendations to
Education
High School Diploma -
Eleanor Roosevelt Highschool
Eastvale, CA
05-2019
Skills
Client Relationship Management
Sales Pipeline Development
Service Department Operations
Team Leadership & Staff Training
Product Knowledge & Consultative Selling
CRM & Dealership Tools (eLeads, CDK, DealerTrack)
FAA Part 107 Certified – Drone Operations & Aerial Photography