Work Preference
Summary
Overview
Work History
Education
Skills
Certification
Training
CUST
Work Availability
Timeline
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Jereen Curry
Open To Work

Jereen Curry

Customer experience manager
Windsor Mill,MD

Work Preference

Work Type

Full TimePart TimeContract WorkGig WorkInternship

Location Preference

On-SiteRemoteHybrid

Important To Me

Career advancementWork-life balanceFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid time offCompany Culture

Summary

Passionate culinary professional with a strong focus on enhancing customer experiences through food and beverage. Proven ability to create memorable dining experiences that foster connections among diverse groups. Skilled in menu development and event planning, resulting in increased customer satisfaction and repeat business.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Customer Experience Manger

Weis Markets Inc
03.2019 - Current
  • Organized quarterly workshops to enhance team skills and foster a culture of excellence in customer service delivery.
  • Collaborated with marketing teams to align promotions with customer needs and expectations.
  • Partnered with business leaders to deliver services that supported company objectives and corporate values.
  • Implemented data-driven strategies to identify improvement areas in the customer journey.

Server

Olive Garden Restaurant
04.2016 - 02.2019
  • Performed timely entry of guest orders into POS system, enhancing service speed.
  • Addressed escalated customer issues swiftly, maintaining strong client relations.
  • Oversaw daily operations to boost sales and optimize employee effectiveness.
  • Conducted ongoing performance reviews, supporting team member development.
  • Implemented training programs that increased employee retention rates.
  • Established cross-functional teams to enhance interdepartmental communication.
  • Cultivated a culture of continuous improvement by encouraging innovative solutions.
  • Analyzed sales trends to identify upselling opportunities without compromising satisfaction.

Server/Bartender

T.G.I Fridays
08.2016 - 07.2018
  • Happily greeted guest will all daily drink specials and food specials including daily happy hr .. Made all drinks to spec.... Prepared all oder to be placed into pos system.. Delivered all meals to table refilled all drinks .. And created positive energetic atmosphere for all return visits from regular guest .. And first time visitors .

Education

High school or equivalent - Business management

Academy of the holy family
Baltic, CT
06.1993

Skills

  • Client relations
  • Time management
  • POS proficiency
  • Excel and PowerPoint expertise
  • Sales techniques
  • Food preparation
  • Hospitality services
  • Mixology and bartending

Certification

  • Food Handler
  • Tips certified
  • Certified to sell alcoholic drinks to guest 21 years of age. Or older
  • Food handler certificate
  • Present

Training

  • Food Safety — Familiar
  • July 2019
  • Knowledge of proper food handling, storage, and equipment use for preventing the spread of foodborne illness.
  • Full results: https://share.indeedassessments.com/share_assignment/fs6ujjmgucb608
  • Customer Focus & Orientation — Highly Proficient
  • Responding to customer situations with sensitivity.
  • Full results: https://share.indeedassessments.com/share_assignment/ubvlvzgf4tu4dspy
  • Bartending — Proficient
  • Understanding, pouring, and mixing drink orders.
  • Full results: https://share.indeedassessments.com/share_assignment/akvsefra5fjxsgkt

CUST

Authorized to work in the US for any employer

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Customer Experience Manger

Weis Markets Inc
03.2019 - Current

Server/Bartender

T.G.I Fridays
08.2016 - 07.2018

Server

Olive Garden Restaurant
04.2016 - 02.2019

High school or equivalent - Business management

Academy of the holy family

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