Jerek Shoemaker
Watertown
Summary
Detail-oriented with strong skills in customer service and conflict resolution. Committed to enhancing customer satisfaction through efficient service delivery and effective communication.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Quick Service Technician
Fast Lube Of Watertown
Watertown
01.2025 - Current
- Performed oil changes and fluid top-offs efficiently.
- Provided service recommendations and addressed customer inquiries to enhance satisfaction.
- Followed safety protocols to ensure a secure workspace.
- Collaborated with team members to streamline service processes.
- Documented service records accurately for customer reference.
- Recorded service calls, repairs, and parts used for reliable customer documentation.
- Communicated with clients for outstanding customer service and to increase repeat business.
Education
Associate of Science - Business Administration And Management
Jefferson Community College
Watertown, NY05-2027
High School Diploma -
General Brown High School
Dexter, NY06-2024
Skills
- Equipment maintenance
- Data entry
- Problem solving
- Time management
- Customer service
- Team collaboration
- Conflict resolution
- Communication skills
- Punctuation
Certification
10-Hour OSHA Safety Training
Timeline
Quick Service Technician
Fast Lube Of Watertown
01.2025 - Current
Associate of Science - Business Administration And Management
Jefferson Community College
High School Diploma -
General Brown High School