Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Jereka Taylor

Mobile,AL

Summary

Aspiring Claims Adjuster and/or Customer Service Representative highly motivated and detailed-oriented with a passion for providing exceptional customer service. Self-motivated with excellent problem-solving skills, committed to continuous growth and eager to start a career in the insurance industry.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Customer Service Representative

General Motors
06.2023 - Current
  • Developed and maintained relationships with existing clients to ensure customer satisfaction.
  • Developed key customer relationships to increase sales.
  • Regularly met or exceeded established sales goals by implementing strategic closing techniques.
  • Developed relationships with customers by providing excellent customer service.

Insurance Receptionist (Hybrid)

Tyler Ray Insurance Agency
07.2020 - 11.2022
  • Boosted office efficiency over 50 percent, delivering first-rate administrative support to all staff.
  • Organized files and records and handled other support tasks, freeing up managers to take on more pressing responsibilities
  • Improved customer satisfaction by providing prompt and accurate information on insurance policies and procedures.
  • Streamlined appointment scheduling for agents, resulting in increased efficiency and productivity.
  • Enhanced office organization by maintaining updated client files and records.
  • Provided administrative support to agents, enabling them to focus on sales and customer service.
  • Maintained a high level of confidentiality when handling sensitive client information.
  • Supported new employees during their onboarding process, fostering a welcoming work environment.

General Manager/Corporate Trainer

American Income Life
03.2016 - 06.2020
  • Conducted training classes to ensure all new agents were successful. Successfully trained over 200 agents.
  • Orchestrated weekly recognition programs to boost employee morale and reduce turnover rate.
  • Set goals for agents, managers and general managers to drive business operations.
  • Developed a business plan to deliver top-notch service and memorable customer service experiences.
  • Resolved employee, customer, and vendor issues using strong mediation and problem-solving techniques.
  • Managed customer experiences with a close eye on customer and team member interactions, touchpoints, and methods of engagement.
  • Increased employee skills and customer satisfaction with the implementation of a successful training program.
  • Tracked trends, such as appointment to sale ratio, and aligned strategies to improve business operations.

Skills

  • Quality Customer Service and Evaluation
  • Microsoft Office Suites
  • Time Management
  • Policy Coverage Analyst
  • Investigating and Documenting
  • Data Collection and Analyst
  • Negotiation Skills
  • Documentation and reporting

Certification

  • Alabama Insurance Adjuster License NPN: 17625142 License #807175 EXP: 12/31/2025
  • State Farm Auto Online Certification
  • State Farm Property Estimatics
  • State Farm Policy Certification
  • Adjuster Route Desk Adjuster Training
  • FEMA NFIC
  • Goat Steep Assist

Timeline

Customer Service Representative

General Motors
06.2023 - Current

Insurance Receptionist (Hybrid)

Tyler Ray Insurance Agency
07.2020 - 11.2022

General Manager/Corporate Trainer

American Income Life
03.2016 - 06.2020
  • Alabama Insurance Adjuster License NPN: 17625142 License #807175 EXP: 12/31/2025
  • State Farm Auto Online Certification
  • State Farm Property Estimatics
  • State Farm Policy Certification
  • Adjuster Route Desk Adjuster Training
  • FEMA NFIC
  • Goat Steep Assist

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Jereka Taylor