Jerel Adkins
Tampa
Summary
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
13
13
years of professional experience
Work History
Inbound Sales Manager
Spectrum
04.2024 - Current
- Collaborate with cross-functional teams to develop innovative product offerings that appealed to target customers.
- Achieve established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Coach and promote high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Develop a comprehensive training program for new hires, improving their product knowledge and sales skills.
- Reduce employee turnover rates by creating an inclusive work environment where all team members felt valued for their contributions.
- Manage a high-performing sales team, consistently exceeding monthly quotas and performance benchmarks.
- Evaluate market trends and competitor activity, adjusting tactics as needed for continued success in the industry.
- Establish a positive team culture by fostering collaboration and open communication among staff members.
- Ensure compliance with industry regulations by monitoring sales activities and maintaining accurate records of transactions.
- Streamline the sales process for increased efficiency, implementing CRM tools to track leads and manage customer interactions.
- Provide personalized coaching and feedback to improve individual sales performance, leading to better team results.
- Develop incentive programs to motivate the sales team toward achieving their targets while fostering a healthy competitive environment.
- Track performance metrics on a regular basis, using data-driven insights to make informed decisions about sales strategy and resource allocation.
Operations Supervisor
Spectrum
06.2023 - 04.2024
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Led continuous improvement initiatives aimed at reducing waste, increasing efficiency, and enhancing overall productivity levels within the department.
- Boosted employee morale and engagement through development of comprehensive rewards and recognition program.
SMB Retention Supervisor
Spectrum
04.2022 - 05.2023
- Optimized the use of CRM tools to better track customer interactions, leading to more informed decision-making processes.
- Managed a team of retention specialists, ensuring consistent performance and adherence to company policies.
- Reported regularly on department metrics, sharing insights with senior management for strategic planning purposes.
- Conducted daily performance reviews to increase metrics and provided feedback to managers on employee performance.
- Streamlined communication between Retention Supervisor roles across different locations to ensure consistency in approach and best practices sharing.
- Championed a customer-centric culture, instilling a strong focus on delivering outstanding service and support across the entire department.
SMB Retention Representative
Spectrum
04.2021 - 04.2022
- Resolved account issues for enhanced customer satisfaction and loyalty.
- Handled customer escalations effectively, resolving concerns promptly and professionally.
- Monitored performance metrics to ensure alignment with company goals related to retention and customer satisfaction.
- Optimized workflow efficiency through regular self-assessment of time management skills and prioritization techniques.
- Established trust-based relationships with clients resulting in long-term commitment to the company''s services.
- Collaborated with team members to develop strategies for improving overall retention rates.
- Exceeded performance expectations consistently while handling challenging situations such as irate customers or complex billing disputes.
General Manager
Finish Line
01.2018 - 01.2021
- Demonstrated ability to learn the store's daily, weekly, and monthly sales goals
- Recruit, hire and trained sales associates
- Capitalized on each employee's strengths to maintain excellent customer service while recognizing employees’ opportunities and provide feedback for improvement
- Developed new business strategies resulting in monthly and quarterly sales gains
- Demonstrated ability to be flexible, dependable and prompt
- Managed budget implementations, employee reviews, training, schedules, and salary negotiations.
- Drove revenue growth to over $300,000 annually by identifying and penetrating new market segments with tailored marketing strategies.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
Coordinator
Duke Hospital
12.2011 - 01.2018
- Dispatch and coordinate transport for inpatients
- Transport patients to and from x-ray examinations
- Keep daily logs of patient transport forms
- Meet monthly goal of transports
Education
Bachelors Degree - Sports Management And Administration
Elizabeth City State University
Elizabeth City, NC05.2010
Skills
- Microsoft Office
- Problem solving
- Proven leadership abilities
- Experienced customer service
- Sales presentations
- Performance monitoring
- Team management
- Customer retention strategies
- Customer engagement
- Performance assessments
- CRM proficiency
- Data-driven decision making
Timeline
Inbound Sales Manager
Spectrum
04.2024 - Current
Operations Supervisor
Spectrum
06.2023 - 04.2024
SMB Retention Supervisor
Spectrum
04.2022 - 05.2023
SMB Retention Representative
Spectrum
04.2021 - 04.2022
General Manager
Finish Line
01.2018 - 01.2021
Coordinator
Duke Hospital
12.2011 - 01.2018
Bachelors Degree - Sports Management And Administration
Elizabeth City State University
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